THERESA ORDONA
Woodbridge
Summary
Proactive manager with 15 years of overseeing Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
19
19
years of professional experience
Work History
Professional Dog Walker and Owner
Soul Dogs LLC
01.2022 - 01.2025
- Contributed to the overall well-being of dogs through regular physical activity and socialization with other animals.
- Assisted clients in troubleshooting behavioral issues that arose during walks or at home by offering insights and recommendations from experience as a professional dog walker.
- Built strong relationships with clients, fostering trust and confidence in my services.
- Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.
- Streamlined invoicing process using digital platforms which improved efficiency.
- Conducted pre-walk assessments to evaluate each dog''s readiness for the walk and identify any potential risks or hazards.
- Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
- Recorded activities to keep owners fully informed on pet exercise.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
Assistant Manager In Training
Mom's Organic Market
01.2020 - 01.2022
- Assisted upper management with daily operations to meet standards of service and quality
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Collaborated with team members to improve performance and implement training updates
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Upheld company standards and compliance requirements for operations and cleanliness
- Supervised, motivated and led employees to maintain productivity and customer service levels
- Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
Assistant Manager
Dirt
02.2019 - 01.2020
- Assisted store management with meeting standards of service and quality in daily operations
- Summary, Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with food safety guidelines to keep products within tight tolerances
- Performed store opening and closing procedures
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Completed inventory audits to identify losses and project demand
- Conducted job interviews
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Time Nanny
Jon and Jordana Gordon
03.2017 - 02.2019
- Coordinating with parents on daily activities and scheduling
- Prepared healthy and well balanced meals and snacks for children
- Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games
- Modeled appropriate social behaviors and encouraged concern for others
- Transported children to and from school, extra-curricular activities and play-dates
- Dressed children and changed diapers
- Affectionately cared for 4 children, ages 2 to 6 for 2 years
Nanny
Mark Negus
03.2014 - 04.2018
- Affectionately cared for 2 children, ages 3 and 5 for 5 years
- Prepared snacks and meals, scheduled and coordinated projects, and reinforced appropriate discipline for children according to parents' specification.
- Maintained a child-friendly environment with engaging activities, safe spaces, and access to educational materials and games
- Physically and verbally interacted with children throughout each day to promote mental and emotional development
- Transported children to and from school, extra-curricular activities and play-dates
- Scheduled doctor, dentist, and haircut appointments
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
Supervisor
Starbucks Coffee
11.2013 - 03.2014
- Assisted upper management with daily operations to meet standards of service and quality
- Completed opening and closing duties to facilitate business operations
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Evaluated operational records and made scheduling adjustments to maximize productivity
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Upheld company standards and compliance requirements for operations and cleanliness
- Reviewed applications and resumes and recommended top candidates for interviews.
General Manager
Caribou Coffee
03.2006 - 11.2013
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Dog Walker
Bow Wow Meow LLC
06.2011 - 10.2012
- Conducted new client meetings which consisted of meeting client and pet,gathering pet's information,picking up keys,answering any questions or concerns.
- Provided house-sitting duties
- Administered oral and topical medications
- Invoice customers for payment
- Provided in-home daytime, evening, and overnight care
- Maintained a daily log of time spent with each pet
- Ability to handle 6 dogs in a pack walk
- Developed long-term relationships with clients and bonded with animals through regular contact
- Scheduled dog walking services and collect payments from pet owners.
Education
High School Diploma - undefined
University of The District of Columbia, Courtland High School
Washington, Spotsylvania, DC, VA06.2004
Skills
- Strategic planning
- Safety understanding
- Cash handling expertise
- Conflict resolution techniques
- Budgeting
- Coaching and mentoring
- Consistently meet goals
- Staff training/development
- Employee scheduling
- Efficient multi-tasker
Timeline
Professional Dog Walker and Owner
Soul Dogs LLC
01.2022 - 01.2025
Assistant Manager In Training
Mom's Organic Market
01.2020 - 01.2022
Assistant Manager
Dirt
02.2019 - 01.2020
Time Nanny
Jon and Jordana Gordon
03.2017 - 02.2019
Nanny
Mark Negus
03.2014 - 04.2018
Supervisor
Starbucks Coffee
11.2013 - 03.2014
Dog Walker
Bow Wow Meow LLC
06.2011 - 10.2012
General Manager
Caribou Coffee
03.2006 - 11.2013
High School Diploma - undefined
University of The District of Columbia, Courtland High School
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