Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Theresa Warren

Portsmouth

Summary

Hardworking , dependable employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Certified Medical Assistant

Virginia Gastroenterology Institute
Suffolk
03.2025 - Current
  • Assisted with patient intake and verified medical histories and insurance information.
  • Prepared examination rooms and ensured cleanliness and organization of supplies.
  • Recorded vital signs and documented patient information in electronic health records.
  • Provided support to physicians during patient examinations and procedures.
  • Educated patients on pre-procedure instructions and post-care guidelines.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Educated patients about medications, procedures and physician's instructions.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Home HealthAid

Lauren Twine
Suffolk
06.2023 - Current
  • Assisted clients with daily living activities and personal care.
  • Provided companionship and emotional support to enhance client well-being.
  • Administered medications according to prescribed schedules and instructions.
  • Coordinated with families to discuss care plans and client needs.
  • Implemented safety protocols to ensure a secure living environment for clients.
  • Assisted in light housekeeping tasks to maintain a clean home setting.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Assisted clients with bathing, dressing, and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Prepared meals and snacks according to prescribed diets.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped client with medication self-administration.
  • Improved patient outlook and daily living through compassionate care.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Assisted in ambulation and exercise routines for clients.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Recognized emergency situations and implemented appropriate procedures.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Tracked and reported clients' progress based on observations and conversations.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Educated patients and families on health care needs, conditions, and options.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Provided entertainment and companionship through conversation, reading, and board games.

Certified Medical Assistant

Bon Secours Healthcare System
Suffolk
01.2022 - 02.2025
  • Prepared examination rooms and ensured cleanliness and organization of supplies.
  • Recorded vital signs and documented patient information in electronic health records.
  • Provided support to physicians during patient examinations and procedures.
  • Scheduled follow-up appointments and coordinated referrals to specialists as needed.
  • Collaborated with team members to enhance patient care workflows and efficiency.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Documented notes during patient visits.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Education

Nursing Practice

Setara School of Health Professions
Norfolk, VA
08-1996

High School Diploma -

Churchland High School
Portsmouth, VA
06-1979

Associates degree in Nursing

Tidewater Community College
Norfolk, VA

Skills

  • Care plan development
  • Team collaboration
  • Regulatory compliance
  • Effective communication
  • Problem solving
  • Emotional support
  • Safety protocols
  • Patient documentation
  • Problem-solving
  • Medical terminology
  • Verbal and written communication
  • HIPAA compliance
  • Specimens collection and processing
  • Infection control
  • HIPAA protocols
  • Sample collection procedures
  • Triage assessment
  • Multitasking and organization
  • Patient assessments
  • Needs assessments
  • Vital sign monitoring
  • Workflow organization
  • Wound care
  • Customer relationship management (CRM)
  • Diagnostic testing assistance
  • Healthcare procedures
  • Conflict resolution
  • Telephone etiquette
  • Attention to detail
  • Clinical documentation
  • Injection administration
  • Blood pressure measurement
  • Patient care
  • Basic life support
  • Vital signs monitoring
  • Compassionate
  • OB/GYN procedures
  • Electronic medical records
  • Communicating with patient families
  • Laboratory specimen collection
  • Vital signs and examinations

Affiliations

  • gardening
  • crafting
  • travel
  • reading
  • cooking
  • family time

Accomplishments

  • Patient care award
  • letter of excellence
  • recognition by peers, administration, and providers for excellence in patient care and customer service wit attention to detail

Timeline

Certified Medical Assistant

Virginia Gastroenterology Institute
03.2025 - Current

Home HealthAid

Lauren Twine
06.2023 - Current

Certified Medical Assistant

Bon Secours Healthcare System
01.2022 - 02.2025

Nursing Practice

Setara School of Health Professions

High School Diploma -

Churchland High School

Associates degree in Nursing

Tidewater Community College

Similar Profiles

CREATE PROFILE
Theresa Warren