Therese Myers
Charlotte Court House
Summary
Dynamic Patient Service Representative with a proven track record at Bon Secours, excelling in HIPAA compliance and conflict resolution. Adept at enhancing patient satisfaction through effective communication and efficient appointment scheduling. Recognized for training new staff and resolving patient concerns with empathy, ensuring a seamless healthcare experience.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Bon Secours
Chester
06.2019 - Current
- Maintained accurate patient records in electronic health systems.
- Coordinated communication between patients and healthcare providers.
- Handled patient check-in and check-out processes efficiently.
- Trained new staff on patient service protocols and systems.
- Resolved patient complaints with empathy and professionalism.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Customer Service Manager
Walmart
Stafford
11.2004 - 01.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Education
Associate of Science - Medical Billing And Coding
Bryant & Stratton College
NY05-2023
Skills
- HIPAA compliance
- Customer relationship management
- Conflict resolution
- Effective communication
- Telephonic etiquette
- Time management
- Team collaboration
- Telehealth support
- Appointment scheduling
- Data protection
Accomplishments
- I was on the Deans list and graduated with honors from college
Affiliations
- I have knowledge of patient services. I am also knowledgeable about insurances, HIPPA and conflict resolution
- I have experience in medical terminology, and went to school for Medical Billing and Coding
- I communicate well with patients and their families
- I am empathetic to the patients and their needs.
- I am good with computers and learn new things easily
References
References available upon request.
Timeline
Patient Service Representative
Bon Secours
06.2019 - Current
Customer Service Manager
Walmart
11.2004 - 01.2018
Associate of Science - Medical Billing And Coding
Bryant & Stratton College
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