Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Affiliations
References
Timeline
Generic

Therese Myers

Charlotte Court House

Summary

Dynamic Patient Service Representative with a proven track record at Bon Secours, excelling in HIPAA compliance and conflict resolution. Adept at enhancing patient satisfaction through effective communication and efficient appointment scheduling. Recognized for training new staff and resolving patient concerns with empathy, ensuring a seamless healthcare experience.

Overview

21
21
years of professional experience

Work History

Patient Service Representative

Bon Secours
Chester
06.2019 - Current
  • Maintained accurate patient records in electronic health systems.
  • Coordinated communication between patients and healthcare providers.
  • Handled patient check-in and check-out processes efficiently.
  • Trained new staff on patient service protocols and systems.
  • Resolved patient complaints with empathy and professionalism.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Customer Service Manager

Walmart
Stafford
11.2004 - 01.2018
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Education

Associate of Science - Medical Billing And Coding

Bryant & Stratton College
NY
05-2023

Skills

  • HIPAA compliance
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Telephonic etiquette
  • Time management
  • Team collaboration
  • Telehealth support
  • Appointment scheduling
  • Data protection

Accomplishments

  • I was on the Deans list and graduated with honors from college

Affiliations

  • I have knowledge of patient services. I am also knowledgeable about insurances, HIPPA and conflict resolution
  • I have experience in medical terminology, and went to school for Medical Billing and Coding
  • I communicate well with patients and their families
  • I am empathetic to the patients and their needs.
  • I am good with computers and learn new things easily

References

References available upon request.

Timeline

Patient Service Representative

Bon Secours
06.2019 - Current

Customer Service Manager

Walmart
11.2004 - 01.2018

Associate of Science - Medical Billing And Coding

Bryant & Stratton College

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Therese Myers