Thien Nguyen
Arlington
Summary
Self-motivated and adaptable individual with strong interpersonal communication skills. Experienced in customer engagements and resolving inquiries. Capable of demonstrating persistent efforts and goal oriented- mindset in everything I do, and will always give full commitment.
Overview
5
5
years of professional experience
Work History
Sales Representative
Roof-ER
12.2025 - Current
- Developed strong product knowledge to effectively address customer inquiries and needs.
- Assisted in managing customer accounts, ensuring timely follow-ups and satisfaction.
- Collaborated with team members to strategize sales approaches and optimize customer engagement.
- Collaborated with team members to strategize sales approaches and optimize customer engagement.
Customer Service Representative
Envoy Air Inc an American Airlines Company Group
07.2023 - 08.2025
- Resolved customer inquiries through effective communication and active listening.
- Provided support for passengers with special needs, ensuring compliance with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts of passengers.
- Assisted customers with flight bookings, cancellations, and itinerary changes.
Nail Technician
J&T Nails
10.2020 - 01.2023
- Provided personalized nail care services, including manicures and pedicures.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Educated clients on nail care techniques and recommended products to promote healthy nail growth.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
Education
Bachelor of Science - Mechanical Engineering
University of South Alabama
Mobile, ALHigh School Diploma -
Baker High School
Mobile05-2020
Skills
- Customer relationship building
- Interpersonal communication skills
- Strategic planning
- Friendly, positive attitude
- Active listening
- Organization and time management
- Flexible and adaptable
- Self-motivated work ethic
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Roof-ER
12.2025 - Current
Customer Service Representative
Envoy Air Inc an American Airlines Company Group
07.2023 - 08.2025
Nail Technician
J&T Nails
10.2020 - 01.2023
Bachelor of Science - Mechanical Engineering
University of South Alabama
High School Diploma -
Baker High School