Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thien Nguyen

Arlington

Summary

Self-motivated and adaptable individual with strong interpersonal communication skills. Experienced in customer engagements and resolving inquiries. Capable of demonstrating persistent efforts and goal oriented- mindset in everything I do, and will always give full commitment.

Overview

5
5
years of professional experience

Work History

Sales Representative

Roof-ER
12.2025 - Current
  • Developed strong product knowledge to effectively address customer inquiries and needs.
  • Assisted in managing customer accounts, ensuring timely follow-ups and satisfaction.
  • Collaborated with team members to strategize sales approaches and optimize customer engagement.
  • Collaborated with team members to strategize sales approaches and optimize customer engagement.

Customer Service Representative

Envoy Air Inc an American Airlines Company Group
07.2023 - 08.2025
  • Resolved customer inquiries through effective communication and active listening.
  • Provided support for passengers with special needs, ensuring compliance with company policies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts of passengers.
  • Assisted customers with flight bookings, cancellations, and itinerary changes.

Nail Technician

J&T Nails
10.2020 - 01.2023
  • Provided personalized nail care services, including manicures and pedicures.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
  • Educated clients on nail care techniques and recommended products to promote healthy nail growth.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.

Education

Bachelor of Science - Mechanical Engineering

University of South Alabama
Mobile, AL

High School Diploma -

Baker High School
Mobile
05-2020

Skills

  • Customer relationship building
  • Interpersonal communication skills
  • Strategic planning
  • Friendly, positive attitude
  • Active listening
  • Organization and time management
  • Flexible and adaptable
  • Self-motivated work ethic

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Representative

Roof-ER
12.2025 - Current

Customer Service Representative

Envoy Air Inc an American Airlines Company Group
07.2023 - 08.2025

Nail Technician

J&T Nails
10.2020 - 01.2023

Bachelor of Science - Mechanical Engineering

University of South Alabama

High School Diploma -

Baker High School
Thien Nguyen