THOMAS CHESKI
Stephens City
Summary
Dedicated Parts Specialist with over 17 years of experience in the automotive parts industry. Expertise in inventory management, quality control, and customer assistance, driving operational efficiency and enhancing customer satisfaction through proactive problem-solving and effective communication. Detail-oriented Parts Specialist with over 17 years of experience in inventory management and customer service. Proven track record in enhancing customer satisfaction and streamlining operations.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Parts Specialist
Safford Dodge
Winchester
02.2009 - 05.2026
- Managed parts inventory for efficient stock levels and organization.
- Assisted customers in locating and ordering automotive parts.
- Processed incoming shipments and verified parts against order lists.
- Collaborated with service technicians to ensure timely parts availability.
- Utilized inventory management software to track part usage and orders.
- Trained new staff on parts identification and customer service protocols.
- Conducted regular audits of inventory to maintain accuracy and compliance.
- Provided expert advice on compatible parts for various vehicle models.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Identified potential problems with defective or damaged parts before they reached customers.
- Organized and labeled parts to ensure easy identification and retrieval.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Coordinated shipping arrangements for outbound orders as needed.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Provided customers with technical advice regarding parts information and availability.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Assisted retail, wholesale, and service customers with selecting optimal parts for different needs.
- Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
- Responded to inquiries from internal staff members about part specifications or availability.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive a positive first impression to visitors and customers.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Followed standards of care and compliance per company and legal requirements.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted customers during the selection process and helped choose perfect products to meet individual needs.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Negotiated and closed deals with minimal oversight.
Parts Specialist
PASSPORT CHRYSLER
Alexandria
04.1994 - 02.2009
- Provided expert advice on compatible parts for various vehicle models.
- Assisted customers in locating and ordering automotive parts.
- Assisted retail, wholesale, and service customers with selecting optimal parts for different needs.
- Collaborated with service technicians to ensure timely parts availability.
- Utilized inventory management software to track part usage and orders.
- Processed incoming shipments and verified parts against order lists.
- Identified potential problems with defective or damaged parts before they reached customers.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Arranged shipping logistics for outbound orders.
- Assisted customers with product selection based on their needs.
- Responded to inquiries from internal staff members about part specifications or availability.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Operated point of sales and parts lookup computer systems.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Kept sales and counter areas organized and clean to give positive a positive first impression to visitors and customers.
- Followed standards of care and compliance per company and legal requirements.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Encouraged customers to consider additional items to enhance their purchase.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Encouraged customers to consider additional items to enhance their purchase. and services to purchasing customers.
Education
High School Diploma -
WAKEFIELD HIGH SCHOOL
Arlington, VA06-1982
Skills
- Parts identification
- Inventory management
- Order processing
- Quality control
- Vehicle inspection
- Parts recommendation
- Customer assistance
- Customer service
- Customer education
- Problem solving
Certification
- STELLANTIS MASTER CERTIFIED PARTS ADVISOR 26+ YEARS IN A ROW
Timeline
Parts Specialist
Safford Dodge
02.2009 - 05.2026
Parts Specialist
PASSPORT CHRYSLER
04.1994 - 02.2009
High School Diploma -
WAKEFIELD HIGH SCHOOL