Thomas Cook
Woodbridge
Summary
Dynamic and customer-focused professional with exceptional service skills honed in the service industry. Proven ability to enhance customer experiences through effective communication and teamwork. Proficient in POS system operations, ensuring efficient order management. Committed to performance improvement and helping customers.
Overview
3
3
years of professional experience
Work History
Server
Waffle House
03.2025 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders and manage bills
- Bussed and reset tables to keep dining room and work areas clean.
Delivery Driver
Destin Logistics
02.2023 - 11.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
Crew Member
Wendy's
03.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Career Studies Certificate - Cyber Security
Northern Virginia Community College
Annandale, VA05-2022
Skills
- Exceptional customer service
- Hospitality service expertise
- Point of sale (POS) system operations
- Team collaboration
- Performance improvement
- Teamwork and collaboration
Timeline
Server
Waffle House
03.2025 - Current
Delivery Driver
Destin Logistics
02.2023 - 11.2024
Crew Member
Wendy's
03.2022 - 02.2023
Career Studies Certificate - Cyber Security
Northern Virginia Community College
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