Thomas Crews
Sterling,VA
Summary
Results-driven Data Center Technician with expertise in advanced troubleshooting, project management, and customer relations. Proven ability in problem-solving, vendor management, and cross-functional coordination to ensure on-time project delivery and elevate customer experience. Process-oriented professional consistently surpassing company goals and initiatives. Recognized for proficiency in server component replacement, demonstrating an in-depth understanding of diverse optical technologies. Adeptly managed daily operations in a 24/7 data center environment, showcasing strong prioritization skills to meet and exceed customer requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Center Operations Technician
CoreSite
11.2016 - Current
- Ensure the on-time delivery of new deployments and augmentations to existing spaces, utilizing customer implementation drawings
- Manage vendor work from obtaining quotes to final acceptance
- Act as the escalation point for project roadblocks
- Foster positive client relationships through clear communication and proactive issue resolution
- Develop and implement streamlined reports and documentation to enhance workflow efficiency
- Lead trainer, providing guidance and mentorship to fellow technicians
- Responsible for maintaining multiple queues to meet time critical customer requests
- Executed thousands of cross-connect installations and disconnects for both fiber and copper connections
- Conduct remote hands requests, including but not limited to, power cycles, equipment and cabling audits, component replacements, and circuit testing for both copper and fiber
- Utilize advanced troubleshooting and isolation techniques with Fluke, JDSU, and EXFO toolsets for various media types
- Assist customers in achieving optimum operability of their network infrastructure through incident resolution
- Played a pivotal role in the deployment of the FNT project, earning myself the title of subject matter expert for the DC/VA market.
Data Center Technician
N2N Integrations
05.2015 - 11.2016
- Led teams in the successful completion of data center infrastructure projects
- Conducted final hand-off walkthroughs with customers with minimal discrepancies and quick turnaround on resolution of those discrepancies
- Utilized expertise in structured cabling to prevent rework through careful handling of fiber and copper backbone cabling
- Conducted training for new hires, fostering the development of their technical skills and promote team growth within the organization.
Skills
- Critical Thinking
- Structured Cabling
- Server Deployment
- Active Listening
- Project Management
- Vendor Collaboration
- Team Collaboration
Certification
CompTia +
CompTia Network+ - Working
CAPM - Working
Timeline
Data Center Operations Technician
CoreSite
11.2016 - Current
Data Center Technician
N2N Integrations
05.2015 - 11.2016
CompTia +
CompTia Network+ - Working
CAPM - Working
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