Thomas E. McGowan IV
Fredericksburg,VA
Summary
Highly self-motivated, dedicated, charismatic and intuitive professional seeking an opportunity to utilize and expand upon my skills.
Overview
15
15
years of professional experience
Work History
EMT B Driver / Director of Operations
LifeCare Medical Transportation
01.2011 - Current
- Complete monthly station schedules
- Evaluation of daily schedules to include maintaining minimum staffing levels and daily shift/schedule adjustments for 150 employees
- Monitor schedule and payroll to confirm employees are working appropriate hours, and the station remains within budget
- Maintain tardy/absentee program
- Maintain necessary certifications for employees
- Timely approval of accounts payable (invoices)
- Submission of vehicle reports
- Communicate effectively with the management team
- Ability to make fast and accurate decisions
- Planning of and participate in community events, facility meetings and staff development meetings
- Marketing within the community to expand company growth to include attending community events
- Account for durable supplies and equipment for stations and vehicles
- Keep up to date on departmental regulations, policies and procedures, Medical protocols, EMS regulations on the federal and state level
- Investigate patient care and vehicle incidents and file appropriate reports
- Conduct employee reviews
- Investigate customer complaints to include follow up with customer and station supervisor
- Corporate Manager duties
Project Manager, Client Services
Sign Enterprise
10.2021 - 10.2023
- Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
- Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
- Leveraged industry best practices for efficient management of complex projects, ensuring consistent success rates across multiple engagements.
- Managed up to 80 projects at a time.
Administrator on Duty/Child Care Worker
ChildHelp
01.2010 - 01.2011
- Developed weekly activity plans for residential clients, checking and submitting supply requirements
- Reporting daily count ratio
- Supervising the staff and scheduling requirements
- Prepare and submit daily reports on client progress and accident reports
- Have full knowledge of Standards for multiple states and manage staff to meet or exceeded those standards
Education
High School Diploma -
Brooke Point High School
Stafford, VA06.2001
Skills
- Extensive knowledge of the EMS industry
- Excellent oral and written communications skills
- Customer Service
- Ability to work in a high stress environment
- Flexibility with work assignments
- Ability to adapt and handle complex situations
- Ability to relay details accurately
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Calm under pressure
Timeline
Project Manager, Client Services
Sign Enterprise
10.2021 - 10.2023
EMT B Driver / Director of Operations
LifeCare Medical Transportation
01.2011 - Current
Administrator on Duty/Child Care Worker
ChildHelp
01.2010 - 01.2011
High School Diploma -
Brooke Point High School
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