Thomas Halloran

Project Success Partner - Implementation | September 2023 – July 2024, Remote

• Serve as primary strategic advisor for enterprise and multi-site clients across East Coast workforce programs
• Lead cross-functional teams across recruiting, onboarding, implementation, and operations to ensure on-time and on-budget project delivery
• Conduct executive level business reviews, providing performance insights, labor trend analysis, and strategic recommendations
• Proactively mitigate labor shortages, attrition risks, and operational bottlenecks through workforce recommendations
• Drive continuous process improvements by translating client feedback to establish operational enhancements
• Lead project kickoff meetings, status reviews, and performance presentations
• Manage client escalations and risk mitigation strategies to protect revenue and long-term partnerships
• Deliver regular performance reporting, forecasting, and growth opportunity analysis
• Identify expansion and enhancement opportunities across active client portfolios through strong client relationships

• Lead, coached, and developed high-performing retail team of up to 20 associates across peak and non-peak seasons
• Developed and mentored Brand Ambassadors generating $2M-$4M+ in individual sales volume by cultivating books of business
• Oversaw full operational performance including forecasting, reporting, inventory management, and loss prevention
• Led onboarding, training, and leadership development for new associates and managers across the DC Metro area
• Served as Visual Merchandising Manager for flagship Tyson's Galleria location, designing store layout, window displays, and in-case specialties
• Partnered with corporate merchandising leadership to optimize product flow based on consumer buying trends
• Traveled Mid-Atlantic/South East region supporting visual merchandising, store flow optimization, and operational excellence including new store openings
• Planned and executed high-impact client events, including innovative engagement strategies to increase stores overall KPI metrics and client retention
• Drove revenue growth through strategic merchandising, visual execution, and client engagement

• Managed daily store operations including opening/closing procedures, team scheduling, and sales reporting
• Led sales floor execution, customer engagement strategy, and team performance coaching
• Developed internal leadership pipeline and suggested promotion readiness across multiple team members
• Maintained operational excellence through inventory oversight, goal tracking, and customer experience management
• Directed performance ande development for 40+ associates, improving productivity and service outcomes in a high-volume, high-visibility location
• Strengthen merchandising and promotional strategies to drive customer engagement and increase KPI metrics
• Traveled to various locations throughout the East Coast to assist in visual merchandising and store flow, assisted with the new Manhattan flagship store, both operationally and visually
• Served as interim Store Manager for six months during leadership transition at alternate location

• Led store operations to achieve sales targets and enhance customer satisfaction. Increased locations overall volume from previous year by 40%
• Oversaw inventory management processes, ensuring accurate stock levels and minimizing shrinkage
• Trained and mentored staff, fostering a high-performance team culture focused on service excellence
• Developed and implemented strategic merchandising plans to optimize product placement and visibility