THOMAS HUDGENS
Manassas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled Residential Plumbing Technician. Background includes diagnosing complex issues, performing installations, conducting maintenance, and providing recommendations for system improvements. Strengths lie in problem-solving capabilities, customer service skills and ability to work under pressure. Notable impact made at previous position through improved efficiency and high-quality craftsmanship.
Customer-oriented Assistant General Manager with 3 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial skills, offering vision and motivational leadership.
Overview
10
10
years of professional experience
Work History
Plumbing Technician
ARS Rescue Rooter
Manassas
10.2024 - Current
- Installed and repaired plumbing systems in residential and commercial buildings.
- Diagnosed plumbing issues using industry-standard tools and techniques.
- Collaborated with contractors to ensure project specifications were met efficiently.
- Assisted in training junior technicians on best plumbing practices and safety standards.
- Inspected plumbing systems to identify potential hazards or maintenance needs.
- Cut openings in walls or floors to accommodate pipe installation.
- Installed gas and water pipes to connect fixtures, appliances, and equipment.
- Responded promptly to emergency calls regarding broken and leaking pipelines.
- Kept records of work performed, including materials used and labor costs.
- Welded pipes together when necessary.
- Located clogged drains using cameras or ultrasonic locating devices.
- Estimated time and material costs to include in project plans.
Bartender
TRATTORIA VILLAGIO
Clifton
02.2023 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Prepared classic, modern and unique cocktails for each customer.
- Kept bar presentable and well-stocked to meet all customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Input orders into system at point of sale and created guest checks
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Effectively multitasked within fast-paced environment.
Plumbing Helper
Who ya know Plumbing
Mount Juliet
07.2022 - 02.2023
- Assisted plumbers in installation of pipes and fixtures for residential projects.
- Maintained tools and equipment for daily plumbing tasks and repairs.
- Helped troubleshoot plumbing issues under supervision of experienced plumbers.
Snowboard Instructor
Breckenridge Ski Resort
Breckenridge
01.2022 - 04.2022
- Instructed snowboard techniques to diverse skill levels and age groups.
- Developed personalized lesson plans based on individual student needs.
- Ensured safety protocols were followed during all instructional sessions.
- Demonstrated proper use of snowboarding equipment and safety gear.
- Taught basic skills such as balance, coordination, edge control, pressure control and carving.
Assistant General Manager
NEIGHBORS GERMANTOWN
Nashville
08.2018 - 12.2021
- Motivated, trained and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Mathematical Calculation and Reasoning
- Records Organization and Management
- Recruitment and Hiring
- Budget Control
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Kept facilities clean and organized to present professional view to all visitors.
- Set schedules with clear understanding of coverage needs and employee abilities.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
Bartender
MARGARITAVILLE
Nashville
03.2017 - 04.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Input orders into system at point of sale and created guest checks.
- Operated efficiently in high-volume setting to prepare and serve more than 60 drinks per hour.
Bartender
TRATTORIA VILLAGIO
Clifton
04.2015 - 02.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Prepared classic, modern and unique cocktails for each customer.
- Kept bar presentable and well-stocked to meet all customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Input orders into system at point of sale and created guest checks.
Education
HIGH SCHOOL DIPLOMA -
Lake Braddock Secondary
Burke, VA06.2010
Skills
- Plumbing repair
- Diagnostic techniques
- Customer service
- Project management
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Water heater maintenance
- Gas leak detection
- Water pressure adjustment
- Plumbing code compliance
- Fixture installation
- Water filtration systems
- Clogged drain repair
- Gas line installation
- Sewer repair
- Water softener installation
- Leak detection
- Skilled with both hand and power tools
- Equipment operation
Timeline
Plumbing Technician
ARS Rescue Rooter
10.2024 - Current
Bartender
TRATTORIA VILLAGIO
02.2023 - 10.2024
Plumbing Helper
Who ya know Plumbing
07.2022 - 02.2023
Snowboard Instructor
Breckenridge Ski Resort
01.2022 - 04.2022
Assistant General Manager
NEIGHBORS GERMANTOWN
08.2018 - 12.2021
Bartender
MARGARITAVILLE
03.2017 - 04.2018
Bartender
TRATTORIA VILLAGIO
04.2015 - 02.2017
HIGH SCHOOL DIPLOMA -
Lake Braddock Secondary