Thomas Schroeder
Culpeper
Summary
Dynamic professional with a proven track record at Blue Ridge Bank, excelling in customer relationship building and banking law compliance. Skilled in safe and vault operation, adept at enhancing customer satisfaction and loyalty through exceptional service. Demonstrated ability to improve operational efficiency, with a keen focus on accuracy and security.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work.
Overview
7
7
years of professional experience
Work History
Teller
Blue Ridge Bank
05.2023 - Current
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of customer transactions in line with bank procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Delivery Driver
Amazon DSP
09.2021 - 05.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Stocker
Food Lion
07.2020 - 08.2021
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Delivery Driver
Panera Bread
02.2020 - 06.2020
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Wire Mill Operator
Rochester
07.2019 - 03.2020
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and adjusted equipment and properly configured machines for daily operation.
Customer Service Advocate
Target
09.2018 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Completed opening and closing functions to meet operational needs.
- Responded to customer requests for products, services, and company information.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Cashier
Popeyes® Louisana Kitchen
03.2018 - 09.2018
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Liberty Highschool
Bealeton, VA05-2018
Skills
- Safe and vault operation
- Drawer balancing
- Banking law compliance
- Cash counting
- Customer relationship building
- Package scanning
Timeline
Teller
Blue Ridge Bank
05.2023 - Current
Delivery Driver
Amazon DSP
09.2021 - 05.2023
Stocker
Food Lion
07.2020 - 08.2021
Delivery Driver
Panera Bread
02.2020 - 06.2020
Wire Mill Operator
Rochester
07.2019 - 03.2020
Customer Service Advocate
Target
09.2018 - 07.2019
Cashier
Popeyes® Louisana Kitchen
03.2018 - 09.2018
High School Diploma -
Liberty Highschool
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