THOMAS WONDIM
Arlington
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Power Platform Consultant/ Project Manager
Escher Group
09.2022 - Current
- Supported the development of custom applications using Power Apps to streamline client-specific business processes, improving efficiency by up to 40%
- Automated complex workflows using Power Automate, reducing manual task time by 50% and enhancing the overall workflow process
- Designed and implemented Power BI dashboards to provide actionable insights, enabling clients to make data-driven decisions with real-time metrics
- Collaborated with business stakeholders to gather functional and technical requirements, ensuring all Power Platform solutions aligned with business objectives
- Integrated third-party data sources into Power Apps and Power Automate for seamless data flow across multiple platforms
- Developed custom connectors and used Dataverse to enable data management and enhance system integration
- Led client meetings to elicit user requirements, present solution options, and deliver final presentations of developed solutions
- Delivered user training and ongoing support to clients to ensure successful adoption and long-term use of Power Platform solutions
- Supported the rollout of solutions by providing user training and documentation to facilitate successful deployment
- Utilized Azure Logic Apps and Power Automate to integrate on-premises and cloud-based systems, ensuring smooth data flow and increased process efficiency
Program Manager/ Senior Business Analyst
Randstad Technologies
07.2021 - 08.2022
- Documented Magento’s capabilities/functionalities such as product setup flow, course purchase data flow
- Engaged with Magento platform team to document its fronted functionalities such as cart, browsing and searching, checkout, cart, tax calculation and email notifications
- Also, the backend functionalities such as catalog management, order management, refund, promotion, purchase assistance and reporting
- Developed and maintains consultative relationships with business resources and subject matter experts to gather information about needs, requirements, dependencies, and processes for use in implementing new web-based products
- Facilitated and documented integration requirements between Magento and Moodle via MuleSoft
- Supported collecting data requirements for web-based data-driven learners managements systems such as data on common check-out page(s), multiple discount code models, various type of payments, course purchase history, ACS membership (automatic discount), data for analytics etc
- Tracked project activities and timeline for MVP as well as phase 2 considerations such as enablement of bulk purchase, process optimization, integrated user experience, personalized experience etc
- Empowered the team to be accountable and responsible for their own actions and decisions
- Created process models, specifications, and data and process flow diagrams to provide direction to developers and/or the project team
- Measured, monitored, and reported to product owner and stakeholders on the consistency and effectiveness of processes
- Coordinated with stakeholders and contributors to plan the project timeline, produce deliverables, and accomplish the plan
- Supported associated training, communication, and organizational adoption and enablement efforts
- Conducted project management working sessions, including project planning, and/or daily scrums
- Prepared and delivering standard PM articles: project plans, WBS, status reports, meeting minutes, project tracking logs, presentations, logs for key decisions, action items, risks, and issues
- Accurately communicated requirements to cross-functional project teams, including engineering development, testing, training, and communication teams, as well as other business and IT stakeholders
- Ensured requirements are discrete and testable enabling a closed-loop QA process where each test case can trace back to each requirement
Project Manager II
Summit Technologies LLC
02.2021 - 07.2021
- Oversaw all aspects of multiple interconnected projects, ensuring alignment with and direct support of the achievement of strategic objectives
- Managed cross-functional project development by identifying critical path activities and fostering collaboration among technical and operational experts to drive project progress
- Developed and maintained comprehensive project management plans, managed schedules, identified and mitigated risks, facilitated collaboration among multidisciplinary specialists, and produced project documentation, metrics, decision papers, and reports
- Created and maintained project schedules in accordance with required timelines and scope (as defined in RFPs), utilizing available resources (e.g., Microsoft Project), and reviewed project deliverables for quality and accuracy
- Prepared regular briefing materials and status updates for leadership, providing insight into program health, ongoing work, and upcoming initiatives
- Drafted and distributed project communications to customers, management, integrated project teams, and stakeholders, ensuring clear and consistent information flow
- Provided organizational guidance, planning, direction, and management of contractor teams, ensuring that project goals, objectives, problem resolution, and customer satisfaction were achieved within prescribed timeframes and parameters
- Coordinated and led the efforts of internal and external team leads to ensure efficient project execution
- Participated in requirement and process analysis sessions and conducted interviews to gather essential information for project success
- Managed client communication throughout the project implementation phase, ensuring satisfaction and addressing concerns
- Collaborated with various functional and technical teams (both internal and external) to ensure timely, complete, and accurate project implementations
Lead Business Analyst (Dynamics 365)
Randstad Technologies
10.2019 - 02.2021
- Supported the developed and deployment of a custom Dynamics 365 Sales solution, automating the lead-to-opportunity conversion process, which improved sales team productivity by 25%
- Implemented custom workflows, dashboards, and reporting solutions to enable data-driven decision-making for the sales leadership team
- Collaborated with business stakeholders, platform teams, designers, and other key players to successfully transition the World Bank’s on-premises Operations Portal to the cloud (Azure)
- Developed custom connectors and used the Common Data Service (Dataverse) to enable data management and enhance system integration
- Provided technical support for the implementation and maintenance of Microsoft Dynamics CRM applications
- Supported the integration of Dynamics CRM with external data sources and applications, ensuring seamless data flow across systems
- Assisted in the configuration and customization of CRM forms, fields, and views to meet business needs
- Collaborated with the development team to implement plugins, workflows, and other technical customizations
- Supported process automation initiatives for Dynamics 365-driven solutions, specifically for the Bank’s Fiduciary team
- Developed comprehensive roadmaps and execution plans to guide modernization efforts for major programs across the organization
- Led requirements-gathering sessions, documenting detailed specifications for various components, including forms, business process flows, workflows, actions, business rules, data flows, views, automated flows, notifications, dashboards, and reports
- Documented high-level data security requirements to ensure compliance and safeguard sensitive information
- Customize entities, forms, views, dashboards, and reports to align with client requirements and improve operational efficiency
- Worked with external stakeholders to understand and prioritize business needs, proactively suggesting future enhancements and improvements
- Developed and implement custom workflows, business rules, and automation using Power Automate to streamline business processes
- Managed requirements using VersionOne and JIRA to ensure proper tracking and documentation
- Served as Scrum Master, continuously improving team performance by facilitating retrospectives, reviewing metrics, measuring outcomes, and tracking action items for improvement
- Conducted user acceptance testing (UAT) and coordinate issue resolution to ensure successful implementation and deployment
- Provided training to end-users and create comprehensive user manuals and documentation for ongoing support
Business Architect II
CyberData Technologies
03.2018 - 10.2019
- Supported a cloud migration strategy for ACS (Administration for Children and Families), migrating 40+ on-premises applications to Azure, resulting in 25% cost savings and increased scalability
- Worked closely with multiple ACSs Program Office key stakeholder to define and prioritize IT needs, translating them into actionable architectural designs and technology solutions
- Led the design and implementation of IT solutions that align with the organization’s strategic goals and business objectives
- Collaborated with senior leadership, business stakeholders, and IT teams to define technology roadmaps and identify opportunities for digital transformation
- Created enterprise-wide IT architectures that support business processes, scalability, and integration across systems
- Defined business and technical requirements for large-scale IT projects, ensuring that both business needs and technology capabilities are addressed
- Facilitated the development of business cases for new IT investments, providing clear value propositions and ROI analysis
- Led cross-functional teams in the delivery of IT solutions, ensuring alignment with architecture standards and best practices
- Established IT governance frameworks and ensure compliance with internal policies, regulatory requirements, and industry standards
- Drove process improvements and business reengineering initiatives to optimize technology use and improve operational efficiency
- Conducted risk assessments and provide recommendations for mitigating potential issues related to IT systems and business operations
- Delivered presentations and workshops to senior leadership and business units to communicate IT strategies, roadmaps, and progress
- Evaluated all existing EA development to ensure it adheres to ACF’s and OCIO’s organizational strategic goals
- Ensured the ACF aligns with the Federal Enterprise Architecture (FEA) and the Federal Health Architecture
Business Analyst – Robotic Process Automation
SDLC Partners, L.P.
02.2017 - 03.2018
- Led the automation of an invoice processing workflow, resulting in a 70% reduction in manual processing time and improving accuracy by over 90%
- Conducted detailed process analysis and mapping using Visio and other tools, documenting existing processes (as-is) and designing optimized automated processes (to-be)
- Worked with the support team to automate ticket classification and response handling, reducing response times by 50% and improving customer satisfaction metrics
- Worked closely with RPA developers to translate business requirements into technical specifications for bot development and deployment
- Collaborated with business and technical teams to ensure smooth integration of RPA bots with existing systems and processes
- Assisted in the development of business cases for automation initiatives, demonstrating the potential return on investment (ROI) and business value
- Created and maintained comprehensive Business Requirements Documents (BRD) and Functional Requirements Specifications (FRS) to guide the development and implementation of RPA solutions
- Participated in testing activities, including creating test scenarios, coordinating user acceptance testing (UAT), and ensuring bot performance met client expectations
- Supported post-deployment activities, troubleshooting issues, and suggesting continuous improvements to enhance bot performance and business impact
- Tracked and reported on automation performance, providing metrics and insights to stakeholders to ensure successful adoption and measurable business results
- Facilitated workshops with cross-functional teams to document business processes, gather requirements, and prioritize automation opportunities based on impact, complexity, and cost-benefit analysis
- Conducted training sessions for end-users and stakeholders on RPA processes, ensuring a smooth transition and adoption of new automated workflows
- Developed comprehensive process documentation and standard operating procedures (SOPs) to ensure consistency in process execution across departments
Education
Bachelor of Science - Finance
George Mason University
Fairfax, VASkills
- Cross-functional coordination
- Project scheduling
- Scope management
- Business analysis
- Meeting facilitation
- Systems implementation
- Project tracking
- Presentations
Certification
- PMP - Project Management Professional
Timeline
Sr. Power Platform Consultant/ Project Manager
Escher Group
09.2022 - Current
Program Manager/ Senior Business Analyst
Randstad Technologies
07.2021 - 08.2022
Project Manager II
Summit Technologies LLC
02.2021 - 07.2021
Lead Business Analyst (Dynamics 365)
Randstad Technologies
10.2019 - 02.2021
Business Architect II
CyberData Technologies
03.2018 - 10.2019
Business Analyst – Robotic Process Automation
SDLC Partners, L.P.
02.2017 - 03.2018
Bachelor of Science - Finance
George Mason University
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