Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thy Tin Huynh

Springfield

Summary

Customer service representative with a proven track record of enhancing customer satisfaction through effective issue resolution and clear communication. Demonstrated ability to optimize processes and improve travel experiences for passengers, ensuring seamless operations and high service standards.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Swissport
1 Saarinen Cir, Dulles
03.2023 - Current
  • Assisted passengers with inquiries and travel-related issues, ensuring timely and accurate responses.
  • Resolved customer complaints and provided timely solutions to improve customer satisfaction.
  • Shared information and resources to improve customer problem-solving strategies, leading to increased satisfaction.
  • Processed check-ins and coordinated baggage handling to facilitate seamless travel experiences.
  • Selected best and most efficient methods to complete on-time deliverables.
  • Completed day-to-day duties accurately and efficiently.

Crew Team

McDonald's
7909 Rolling Rd
04.2021 - 05.2022
  • Prepared and served food adhering to health and safety standards, promoting customer satisfaction.
  • Handled customer inquiries and resolved issues promptly, improving customer experience.
  • Maintained cleanliness of kitchen and dining areas, ensuring a safe dining environment.

Education

High School Diploma -

South County High School
8501 Silverbrook Rd, Laurel Hill
05-2021

Business Management

Northern Virginia Community College
Annandale, VA
04-2026

Skills

  • Customer service
  • Customer relationship management
  • Customer account management
  • Problem resolution
  • Conflict resolution
  • Communication
  • Team collaboration
  • Time management
  • Baggage handling

Languages

  • English
  • Vietnamese
  • Chinese (Cantonese)

Timeline

Customer Service Representative

Swissport
03.2023 - Current

Crew Team

McDonald's
04.2021 - 05.2022

High School Diploma -

South County High School

Business Management

Northern Virginia Community College
Thy Tin Huynh