Tia James
Chesapeake
Summary
Well-rounded bartender offering a several-year background committed to providing guests with genuine hospitality and delivering exceptional services in the bar area. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Bartender/server
Kickback Jacks
Suffolk
08.2022 - Current
- Provided attentive and hospitable service to guests
- Took food and drink orders accurately and efficiently
- Assisted customers with drink selections and recommendations.
- Ensured customer satisfaction, resolving any concerns
- Prepared alcoholic and non-alcoholic beverages in a fast-paced environment
- Handled cash and credit card transactions
- Maintained cleanliness and organization of the bar, tables, and working areas
- Managed inventory levels of bar supplies and ingredients
- Made beer and liquor orders to uphold stock
- Trained new bartenders on cocktail preparation and service standards.
Server
Olive Garden
Chesapeake
07.2021 - 08.2022
- Provided exceptional customer service in a high-volume dining environment.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on menu items and service standards.
- Handled customer inquiries and resolved issues with professionalism and care.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Managed cash transactions accurately and efficiently at the end of shifts.
- Upsold menu items to enhance guest experience and increase sales opportunities.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Deep Creek High School
Chesapeake, VirginiaSkills
Customer service and guest relations
Inventory control
Point of sale operation
Cash handling
Cocktail preparation
Food and beverage knowledge
Teamwork
Communication
Cleanliness and food safety
Time management
Accurate order taking
Upselling
Conflict resolution
Employee training
References
References available upon request.
Timeline
Bartender/server
Kickback Jacks
08.2022 - Current
Server
Olive Garden
07.2021 - 08.2022
Deep Creek High School