Tiana Lee
Lynchburg
Summary
Demonstrated expertise in medical and customer service, excelling in technical support and patient advocacy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
City Market Lofts
01.2023 - Current
- Provides exceptional customer service through various communication channels including phone, email, and chat, resolving inquiries and concerns in a timely and professional manner.
- Demonstrates excellent problem-solving skills by investigating and processing tenant’s complaints with a high level of attention to detail highlighting strong organizational and financial management skills.
- Collaborates cross-functionally with corporate and maintenance, highlighting effective teamwork and communication skills.
- Provide empathetic support to tenants during difficult situations, showcasing strong interpersonal skills and a commitment to delivering compassionate care.
Team Leader Manager
Walls Residence
04.2022 - 09.2024
- Facilitated in-home assistance for physically and mentally disabled clients to enhance their quality of life through empathetic communication and support.
- Conducted independent living skills training sessions to empower clients in achieving self-sufficiency and confidence in daily activities.
- Crafted and executed individualized behavior plans to address client needs, emphasizing commitment to effective problem-solving and solution ownership.
- Facilitated teamwork among healthcare providers and family members to ensure comprehensive client care.
- Oversaw caregiver team operations to enhance service delivery and support patient well-being.
- Developed and maintained schedules to ensure timely project execution.
- Directed daily activities to enhance team productivity and efficiency.
Assistant Manager
The Habit Burger Grill
04.2021 - 08.2022
- Supervised daily operations to ensure adherence to quality standards and service excellence.
- Trained and mentored staff on operational procedures and customer service techniques.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed training materials to enhance team performance and efficiency in food preparation.
- Analyzed sales trends to inform staffing decisions and improve service delivery times.
- Coordinated promotional activities to increase customer engagement and drive sales growth.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Concentrix
05.2015 - 01.2020
- Delivered exceptional customer service across multiple communication channels, including phone, email, and chat.
- Executed thorough investigations and processing of customer claims, ensuring meticulous attention to detail.
- Streamlined processing of customer payments and refunds, demonstrating strong organizational and financial management skills.
- Surpassed company performance metrics through a results-oriented strategy focused on goal achievement.
- Facilitated cross-functional collaboration with underwriters and claims adjusters to optimize claims processing efficiency.
- Facilitated empathetic support for customers in challenging situations, demonstrating strong interpersonal skills and commitment to compassionate care.
Inventory Control Specialist
Tri Tech Communications
11.2019 - 05.2021
- Oversee the flow of supplies, materials, and finished goods to ensure accuracy and availability.
- Log all inventory movements using spreadsheets or inventory management software.
- Conduct regular physical verifications and cycle counts to reconcile physical stock with system records.
- Maintain accurate and organized inventory records.
- Report on inventory levels, discrepancies, and issues to management.
- Inspect incoming and outgoing inventory for defects or damage.
- Identify inefficiencies and work with teams to improve inventory control processes.
- Work with other departments such as production, procurement, warehouse, and distribution teams.
- Assist in creating and implementing inventory control policies and safety protocols.
PCA
Adult Home Health Care
11.2018 - 02.2021
- Provided in-home support to physically disabled clients, requiring strong communication skills and the ability to empathize with individuals in need of specialized care.
- Assisted with bathing, dressing, grooming, and toileting.
- Take vital signs, assist with medication reminders, and report any changes in client’s condition to a supervisor.
- Collaborated with healthcare professionals and family members to ensure comprehensive care for clients, underscoring the ability to work in a team-oriented environment and manage multiple stakeholders.
- Provided in-home support to physically and/or mentally disabled clients, requiring strong communication skills and the ability to empathize with individuals in need of specialized care.
Education
High School Diploma - Advanced Studies
Heritage High School
Lynchburg, VA06.2015
Skills
- Oversaw coordination of various projects to enhance operational efficiency Led team efforts in balancing competing priorities to achieve strategic goals Fostered a collaborative environment to streamline task execution and improve outcomes
- Implemented communication protocols to ensure clarity and understanding among stakeholders
- Led initiatives to streamline organizational processes, improving team productivity and communication Oversaw project timelines and resource allocation to meet strategic objectives Fostered a collaborative environment to drive team success and engagement
- Facilitated collaborative problem-solving sessions to enhance team efficiency and effectiveness
- Led initiatives to reduce conflict escalation by implementing strategic communication methods Guided teams in applying de-escalation strategies to enhance workplace harmony Championed a culture of collaboration and respect among team members
- Directed daily activities of staff to maintain high performance standards
- Utilized comprehensive computer skills to support project execution and team collaboration
- Led project teams through all phases of development to achieve timely and cost-effective results Oversaw resource allocation and task assignments to optimize team performance Championed continuous improvement practices to enhance project efficiency
- Evaluated eligibility for tax credits to support financial planning and optimize client savings
- Directed management processes to optimize resource allocation and achieve organizational goals
- Implemented strategies for effective remote work to maintain seamless communication and workflow
- Oversaw inbound call operations to optimize customer service experiences Managed team interactions to ensure high-quality support and resolution of client concerns Developed strategies to improve response times and service quality
- Coordinated calendar management to ensure efficient time allocation and meeting organization
Certification
PCA
MED TECH
CPR
Timeline
Property Manager
City Market Lofts
01.2023 - Current
Team Leader Manager
Walls Residence
04.2022 - 09.2024
Assistant Manager
The Habit Burger Grill
04.2021 - 08.2022
Inventory Control Specialist
Tri Tech Communications
11.2019 - 05.2021
PCA
Adult Home Health Care
11.2018 - 02.2021
Customer Service Representative
Concentrix
05.2015 - 01.2020
High School Diploma - Advanced Studies
Heritage High School