TIANA PATTERSON
Dumfries
Summary
Offering dedication to learning and growing within healthcare technology field. Brings foundational understanding of MHS Genesis and Epic software functionalities, technical problem-solving capabilities, and the ability to quickly grasp new software systems. Ready to use and develop analytical and healthcare IT skills in alignment with the organization's mission.
Overview
8
8
years of professional experience
Work History
Healthcare Liaison/Data Specialist
Spectrum Healthcare
Dumfries, VA
11.2022 - 12.2024
- Provided technical support and workflow optimization for MHS Genesis-Cerner, assisting 50+ healthcare professionals in navigating system functions and improving efficiency.
- Facilitated smooth integration between different healthcare IT applications such as billing systems, laboratory information systems, and EHRs.
- Promoted interoperability between different healthcare IT systems, fostering greater cooperation among diverse provider networks in patient care coordination efforts.
- Assisted in troubleshooting technical issues related to healthcare IT systems, minimizing downtime and maintaining productivity.
- Promoted a culture of continuous learning by conducting monthly educational staff Training sessions, delivering insights on HIPAA compliance, cybersecurity, and EHR best practices to medical and IT personnel.
- Streamlined data entry and documentation processes, reducing administrative errors by 30% through quality control measures.
- Managed 5+ communication channels, including a multi-line phone system, email, fax, and scanner, in a high-paced military facility.
- Accurately maintained 100+ electronic health records daily, ensuring compliance with HIPAA regulations and facilitating effective communication among healthcare team members.
- Established strong relationships with 20+ key stakeholders such as healthcare providers, employers, government agencies, which resulted in repeat business opportunities.
Lead Patient Coordinator/ Intake Specialist
Stafford & Alexandria
Stafford & Alexandria, VA
03.2017 - 11.2022
- Independently managed 100+ daily calls via a multi-line phone system, along with email and fax correspondence in a high-volume clinic.
- Implemented electronic health record system integration to optimize workflow efficiency and improve overall practice performance.
- Developed strong relationships with insurance providers, facilitating prompt claim processing and reducing billing errors for increased revenue collection.
- Ensured compliance with HIPAA regulations by implementing secure recordkeeping practices and training staff on proper handling of sensitive patient information.
- Negotiated contracts with vendors, securing competitive pricing and favorable terms for equipment and supplies at three new clinic locations.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information for 100% of patient encounters.
- Compiled and analyzed weekly EMR reports on lost patients and claim errors for manager meetings.
- Collaborated with healthcare providers to develop comprehensive care plans that addressed each patient's unique needs and goals.
- Increased patient retention by providing exceptional customer service and addressing concerns with empathy and professionalism.
Regional Head Coach
Metro Volleyball Club
Woodbridge, VA
10.2016 - 05.2022
- Head coach for a nationally competitive club-level volleyball team, leading 15+ athletes per season
- Developed teamwork, commitment, discipline, and diligence in 100% of players through structured training and mentorship
- Focused on skill development and advanced game strategies, conducting 4+ weekly training sessions
- Identified and utilized 5+ live-game teaching moments per match to enhance player learning
- Ensured 100% of college-bound athletes received playing time during 5+ showcase tournaments annually
- Designed and implemented 3+ specialized training camps yearly for individuals and specialty positions
- Fostered strong relationships with 100% of parents and families to support player development and growth
- Acted as a mediator for players facing stress or overwhelming situations, ensuring their well-being on and off the court
Education
Bachelor's Degree - Management of Information Systems
Norfolk State University
01.2025
Associate's Degree - Business Administration
Northern Virginia Community College
01.2022
Skills
- Technical Proficiency
- Operating Systems
- Customer Service
- Data Entry and Documentation
- Electronic Health Records (EHR) Management
- Healthcare Information Systems
- Information and Data Security
- Troubleshooting
- HIPAA / PII / Privacy Security
- ICD-10
- CPT
- Scheduling
- Workflow and Process Implementation
- User Training and Support
- Medical Documentation Review
- Teamwork and Collaboration
- Strategic Problem-solving
- Adaptive learning capacity
- Health Insurance Claims
- Microsoft Office
- SQL
- Cerner
- MHS Genesis
- AHLTA
- EPIC
- A2C
- HL7
Timeline
Healthcare Liaison/Data Specialist
Spectrum Healthcare
11.2022 - 12.2024
Lead Patient Coordinator/ Intake Specialist
Stafford & Alexandria
03.2017 - 11.2022
Regional Head Coach
Metro Volleyball Club
10.2016 - 05.2022
Associate's Degree - Business Administration
Northern Virginia Community College
Bachelor's Degree - Management of Information Systems
Norfolk State University