Tianna Higgs
Virginia Beach,VA
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt swiftly to new environments. Committed to contributing to team success while continuously developing professional expertise. A positive attitude and dedication to lifelong learning drive the pursuit of excellence in every endeavor. Ready to leverage these strengths to make a meaningful impact in a collaborative setting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Toddler Lead Teacher
KinderCare Learning Centers
05.2022 - Current
- Developed and implemented age-appropriate curriculum for toddlers, focusing on social, emotional, cognitive, and physical development
- Led a classroom of 10 toddlers in daily activities such as circle time, art projects, sensory play, and outdoor exploration
- Ensured the cleanliness and organization of the classroom by following health and safety guidelines
- Participated in professional development opportunities to stay updated on best practices in early childhood education
- Engaged with children on individual basis to build positive relationships and promote learning.
Dining Services Employee
Westminster Canterbury
03.2020 - 08.2021
- Set dining room up for Breakfast, Lunch, and Dinner hours
- Processed orders and sent to kitchen employees for preparation.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Clean tables before and after residents ate
- Engaged in conversations with residents
- Delivered quality services while maintaining friendly and welcoming environment.
Sales Associate
Clothes Mentor
10.2018 - 11.2019
- In charge of opening and closing procedures
- Greet customers in friendly manner
- Operate a cash register and process cash, credit card, and check transactions
- Priced merchandise, stocked sales floor, and took inventory of supplies
- Assigned employees to specific duties to meet the needs of the store
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
GOODWILL
03.2015 - 09.2018
- Operate a cash register and process cash, credit card, and check transactions
- Stock and replenish merchandise according to store layouts
- Clean and organize the store, including the checkout desk and displays
- Greet customers in friendly manner
- Use time efficiently when not serving customers, including cleaning out fitting rooms
- Assist customers in finding and selecting items
- Managed returns, exchanges and refunds in accordance with store policy.
Key-holder
CLAIRE'S
09.2014 - 01.2015
- Manager in training
- In charge of opening and closing procedures
- Operated cash registers, process cash, credit card, and check transactions
- Priced merchandise, stocked shelves and took inventory of supplies
- Alerted customers about upcoming sales, events, and promotion
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Key Holder/Sales Lead
ONCE UPON A CHILD
04.2013 - 07.2014
- Supervised a small group of 5-10 employees
- Assigned employees to specific duties to meet the needs of the store
- In charge of opening and closing procedures
- Ensured high level of customer service
- Review and resolved customer complaints
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High school diploma or GED -
Landstown High School
Virginia Beach, VA06.2011
Skills
- Customer Service
- Excellent organizational, interpersonal and communication skills
- Team player and positive attitude
- Ability to prioritize and handle multiple tasks in a challenging environment
- Dependability
- Confidentiality
- Conflict resolution
- Punctuality and reliability
- Key holder experience
- Time management
Certification
- CPR Certification
- Driver's License
- First Aid Certification
Timeline
Toddler Lead Teacher
KinderCare Learning Centers
05.2022 - Current
Dining Services Employee
Westminster Canterbury
03.2020 - 08.2021
Sales Associate
Clothes Mentor
10.2018 - 11.2019
Sales Associate
GOODWILL
03.2015 - 09.2018
Key-holder
CLAIRE'S
09.2014 - 01.2015
Key Holder/Sales Lead
ONCE UPON A CHILD
04.2013 - 07.2014
High school diploma or GED -
Landstown High School