Tianna Rayford
Hampton
Summary
Dynamic and professional individual with a strong background in customer service, adept at problem-solving and time management. Consistently delivers efficient patient interaction and data entry. Recognized for maintaining a friendly and positive attitude while achieving significant cost savings through innovative solutions. Experienced in fast-paced environments and highly adaptable to last-minute changes. Thrives under pressure, consistently earns high marks for work quality and speed. Customer-focused with a passion for delivering exceptional service, possesses strong interpersonal skills and a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Homemaker
Self-employeed
03.2024 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Student (Volunteer)
Fast Forward Program
09.2023 - 03.2024
- Greeted office visitors, provided information, and directed to appropriate personnel.
- Greeted visitors, answered phones, and responded to inquiries in a professional manner.
- Created and updated confidential student and employee files.
- Learning and developing resume building and interview skills.
- Active participant and assisting at the Workforce Development Center.
- Responsible for performing daily job searching and career searching activities.
- Accountable for using and developing new computer skills and concepts.
Cashier
McDonald's
02.2015 - 03.2019
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed sales transactions to prevent long customer wait times.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Ensured compliance with all safety regulations within the store environment.
Education
Associate of Science - Health Administration
Bryant And Stratton College
06-2027
GED -
Peninsula Regional Education Program
06-2024
Skills
- Medical terminology
- Health information management
- Patient interaction
- Data entry
- Effective Troubleshooting
- Time management
- Customer Engagement
- Quality assurance
- Approachable Demeanor
Education and Training
true
Timeline
Homemaker
Self-employeed
03.2024 - Current
Student (Volunteer)
Fast Forward Program
09.2023 - 03.2024
Cashier
McDonald's
02.2015 - 03.2019
GED -
Peninsula Regional Education Program
Associate of Science - Health Administration
Bryant And Stratton College
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