Tianna Sease
Woodbridge
Summary
Diplomatic customer service professional, experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns, and dedicated to maintaining a deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. A well-paced worker who always goes above expectations to sell more, while keeping customers satisfied. Well-versed in customer service and specialty drink preparation. Ability to work independently.
Overview
6
6
years of professional experience
Work History
Manager
Applebee’s
08.2019 - Current
- Engaged with over 100 customers daily to ensure they had a positive experience, achieving a 95% accuracy rate in placing customer orders, and checking on 20+ tables periodically throughout each service shift to maintain high service standards
- Directed overall activities and performance of 5 bartenders and bar staff on a shift-by-shift basis, ensuring 100% coverage during peak hours and maintaining a clean workstation, resulting in a 15% reduction in service delays
- Assisted in planning and executing 10+ bar promotions, special events, and happy hours, which attracted 25% more customers and boosted sales by 20% during the promotional periods
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g
- Discounts and social media ads)
Lead Patient Care Coordinator
Southern Pelvic Health
06.2023 - 01.2024
- Ability to train and evaluate members of the clerical and medical staff
- Possess the ability to effectively interact and communicate with staff and patients
- Provides exceptional customer service
- Verifying Insurance and completing detailed benefit breakdowns
- Scheduling appointments
- Checking patients in and out
- Collecting co-payments
- Presenting treatment plans
- Holding team members accountable for their responsibilities
- Find any issues the office may be facing and work with Company Owner and resolve them
- Implements the customer recognition/service program, communicating and ensuring the process
- Ensures compliance with all Front Office policies, standards and procedures
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates
Business Development Manager
Master Cars Auto Sales
06.2019 - 10.2019
- Maintain current client relationship and identifying areas for potential clients
- Contacting potential clients to establish a business relationship and meet with them
- Develop new sales areas and improving sales through various methods
- Research the latest in the business industry and creating new opportunities to expand business
- Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals
- Train junior salespeople to improve sales goals and meet expectations
- Strong understanding of company products or services as well as business position and competition to keep business competitive
- Assisted with initial financing options for over 50 customers weekly, aligning solutions with individual needs and directing them to appropriate product information resources, leading to a 10% increase in customer satisfaction scores
- Followed up with 75+ leads per week converting 20% of these leads into qualified prospects
- Additionally, handled 50+ inbound sales phone calls, contributing to a 12% increase in overall lead conversion
Account Manager
JW Acquisitions
04.2019 - 07.2019
- Established and maintained strong relationship with clients, focusing on their needs and addressing any issues or concern that clients may have and resolving them efficiently and effectively
- Tracked the performance of client accounts providing regular reports to clients and senior management
- Monitored account budgets, ensuring profitability, and managing financial aspects such as invoicing and payment follow–ups to ensure favorable terms for both clients and the company
- Implemented strategies to proactively identify and prevent fraud, setting up systems that detected potentially fraudulent activities, reducing fraud incidents by 10%
- Maintained detailed documentation of fraud cases and outcomes, tracking over 50 cases for regulatory and internal purposes, ensuring full compliance with audit requirements
- Provided support to 30+ customers affected by fraud, assisting them in resolving and educating them on fraud prevention measures
Education
Bachelor of Science - Accounting
Colorado Technical University
01.2028
High School Diploma -
Smoky Hill High School
Denver, CO05-2012
Skills
- Organizational Support
- Planning/Organizing
- Coding and Billing
- Leadership
- Customer service
- Budget management
- Local marketing
- Financial analysis
- Marketing strategy development
- Verbal and written communication
- Project management
- Customer support
- Data entry
References
Provided Upon Request
Education
other
Timeline
Lead Patient Care Coordinator
Southern Pelvic Health
06.2023 - 01.2024
Manager
Applebee’s
08.2019 - Current
Business Development Manager
Master Cars Auto Sales
06.2019 - 10.2019
Account Manager
JW Acquisitions
04.2019 - 07.2019
High School Diploma -
Smoky Hill High School
Bachelor of Science - Accounting
Colorado Technical University
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