Tiara Mayfield
Suffolk
Summary
Experienced customer support representative with a strong desire to contribute to a reputable and expanding company. Demonstrated ability to deliver exceptional customer service while continuously improving skills. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Inride Support Specialist
HopSkipDrive
03.2025 - 10.2025
- Handle a high volume of calls related to live rides with ease
- Send and quickly respond to SMS messages and emails
- Troubleshoot questions about our apps (Consumer & Driver) and website
- Maintain strict adherence to HopSkipDrive policies and processes
- Be able to recognize and resolve problems before they arise
- Use our CRM (Kustomer) to log phone calls, chats, and SMS conversations
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Multitask with several apps and software programs to handle daily tasks
- Recognize and report report to leadership trends in issues and complaints
- Collaborated with cross-functional teams to streamline support workflows, increasing responsiveness to customer needs.
Associate Client Support Consultant
ADP
09.2023 - 03.2024
- Serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more
- Assists and supports Clients with Payroll processing questions and issues.
- Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
- Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
- Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.
E-commerce Customer Service Associate
Dollar Tree
10.2018 - 06.2023
- Customer support, place orders, track orders, locate inventory, handle customer inquiries and issues with online orders placed for delivery and store pick up, assist stores with handling customer in-store pick up orders, respond to customer emails regarding online and in-store issues, contact distribution centers to check on inventory, process payments for individuals and organizations, enter in tax exempt information for organizations, assist customers with SmartCoupon issues, assist store with scanning out orders in the POS system, communicate customer and store issues between the social media team and district and regional managers, assist with training new hires
- Navigating multiple systems: VRVMS, VCC, AS400, Retek, ControlPoint, Inmar, ServiceNOW, MA
Order Service Representative
QVC
11.2014 - 03.2018
- Providing distinguished customer service and rapport, ensure satisfied customers by following the service excellence call expectations and department procedures to efficiently place customer orders, input and verify online data, answer customer questions, create an engaging interaction with our customers, attend and contribute to training sessions and team meetings, adhere to department guidelines when servicing our Customers, offer the most relevant customer promotion, and resolve customer needs and requests, tactfully handle upset customers with empathy, transfer calls to appropriate department, meet department goals of call expectations, perform other related duties as assigned, mentor co-workers, assist with ETA
Administrative Assistant
Genesis Logistics
05.2013 - 07.2013
Customer Service/Money Center
Walmart
01.2011 - 01.2012
Cashier
Walmart
01.2009 - 01.2012
Education
High School Diploma -
Norview High School
Norfolk, VANo Degree - Medical Assisting
Norfolk Vocational-Technical School
Norfolk, VASkills
- Customer Support
- Call Center Operations
- Multi-Line Phone Systems
- Inbound and Outbound Calling
- Account Updating
- Customer Complaint Resolution
- MS Office Proficiency
- Data Entry
- Computer Proficiency
- Positive and Professional
- Typing Proficiency
- Staff Training
- Problem-solving
- Teamwork and collaboration
Timeline
Inride Support Specialist
HopSkipDrive
03.2025 - 10.2025
Associate Client Support Consultant
ADP
09.2023 - 03.2024
E-commerce Customer Service Associate
Dollar Tree
10.2018 - 06.2023
Order Service Representative
QVC
11.2014 - 03.2018
Administrative Assistant
Genesis Logistics
05.2013 - 07.2013
Customer Service/Money Center
Walmart
01.2011 - 01.2012
Cashier
Walmart
01.2009 - 01.2012
High School Diploma -
Norview High School
No Degree - Medical Assisting
Norfolk Vocational-Technical School