Tiara Williams

• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Monitored customer accounts to identify and rectify billing issues.
• Improved billing accuracy by diligently reviewing and verifying invoice data.
• Assisted colleagues with challenging cases, fostering an environment of teamwork and collaboration.
• Adhered to all company policies and procedures when making decisions regarding adjustments.
• Enhanced productivity by implementing efficient time management strategies

• Entered client details and notes into system for interdepartmental access and review.
• Processed debtor payments and updated accounts to reflect new balance.
• Worked with customer to create debt repayment plan based on current financial condition.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
• Communicated factual and procedural information clearly, orally and in writing.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Composed and proofread memos, letters and reports to verify error-free communication.
• Maintained daily reports and advised executive leaders in decision-making processes.

Answers a high volume of inbound phone calls and performing the trained procedure at the highest level of expertise

• Analyze all taxpayers concerns and account activity with thorough research and correctly apply the found information to the case at hand
• Propose letters for all incoming and outgoing correspondence
• Adjust accounts, computes tax figures, fax documents, and mail letters.
• Answers customer telephone calls promptly to avoid on-hold wait times.
• Cross-train and provided backup support for organizational leadership.
• Educated customers about billing, payment processing and support policies and procedures.
• Used data entry skills to accurately document and input statements.
• Offer debt reconciliation plans to tax payers to assist with managing owed debt.
• Set up appointments for tax payers to utilize their in person option for assistance.
• Reissue or locate refunds taxpayers have not received.

• Contacted client's with past due accounts to formulate payment plans and discuss restructuring options.
• Accepted payments over the phone.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Updated account information to maintain customer records.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.

• Retrieved customers' orders, prepare them correctly and issue food within a timely manner
• Greeted customers entering store and responded promptly to customer needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Collected and authorized payments of guests.
• Worked flexible schedule and extra shifts to meet business needs.
• Addressed customer needs and made product recommendations to increase sales.

• Helped customers complete purchases, locate items and join reward programs.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Processed credit card, EBT and gift certificate payments with electronic computer system.
• Called for back up cashiers during peak times to minimize wait time for customers.
• Answered questions about store policies and addressed customer concerns.

• Verified proper distribution of incoming mail to correct individuals and departments.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Maintained mailroom supply inventories, purchase orders and vendor supplies.
• Maintained energy and enthusiasm in fast-paced environment.

• Managed high levels of call flow and responded to the universities technical support needs.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, laptop, desktops, and game system.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Educated clients on current promotional offerings and products using persuasive selling tactics.