Summary
Skills
Work History
Education
Work Availability
Work Preference
Overview
Languages
Timeline
Generic

Tiara Jade Dammann

Chesapeake

Summary

Detail-oriented regulatory compliance professional with seven years of experience in managing both domestic and international compliance standards, alongside hazardous materials handling. Demonstrated ability in dispute resolution and root cause analysis, significantly enhancing process efficiency. Actively seeking to apply extensive regulatory knowledge and analytical skills in a dynamic new position.

Skills

  • Adaptable in High-Demand Settings
  • Effective Interpersonal Communication
  • Strong Customer Support
  • Root Cause Analysis
  • Dispute resolution
  • Detail-Oriented Mindset
  • Experienced with Microsoft Office Applications
  • Knowledgeable about import/export logistics and compliance
  • Effective time management and task prioritization
  • Process improvement

Work History

Import Customer Service Representative

CMA CGM
Norfolk
10.2024 - Current
  • Consistently achieve KPIs by effectively managing customer interactions, and minimizing service disruptions through clear and concise communication.
  • Coordinate shipment details, provide timely updates on sailing schedules and routing, and proactively follow up on customer requests, tracking reports, and logistics issues, including damaged or lost containers and customs matters.
  • Conduct root cause analysis to identify the underlying causes of service issues, and implement recovery strategies.
  • Engage in continuous professional development, attending relevant training, and collaborating to drive process improvement.

Operations Assistant

Black Flag Engineering LLC/Opulent Design
04.2022 - Current
  • Facilitates the scheduling of meetings and appointments, ensuring efficient use of time
  • Manages inventory and financial records, ensuring accuracy and prompt payment of recurring bills
  • Assists in the creation and dispatch of invoices, and contributes to the analysis and management of social media presence
  • Manages programs and has working knowledge in operating 3D printing and plasma cutting equipment.

Dispute Analyst

CMA CGM
Norfolk
10.2022 - 09.2024
  • Interpret service contracts, tariffs, and agreements, applying relevant policies for effective dispute resolution.
  • Conduct comprehensive problem analysis to identify root causes, and recommend corrective actions for a minimum of 65 disputes weekly; ensure accurate logging and categorization of dispute outcomes.
  • Participate in conference calls to address customer concerns, adjust invoices as per contracts and business guidelines, and facilitate payment retrieval.
  • Audit overseas account disputes for accuracy and compliance with internal and FMC guidelines.

Dangerous Goods Representative

CMA CGM
06.2018 - 10.2022
  • Streamlined communication between clients, internal teams, and terminals, ensuring regulatory compliance in document and booking approvals, with a focus on hazardous materials in accordance with IMDG and 49CFR export policies
  • Utilized expertise in LARA and HARP systems to optimize process efficiency, demonstrating proficiency in specialized software tools
  • Implemented training programs for new hires and international agents, providing guidance on proper formats and procedures, and resolving hazardous materials-related inquiries and complaints
  • Frequently referenced and reviewed SDS for numerous hazardous products.

To-Go Specialist

Olive Garden
01.2018 - 06.2018
  • Assisted in the onboarding process by training new team members, ensuring new hires were equipped with the necessary skills for efficient order fulfillment and customer interaction
  • Managed fiscal responsibilities including register reconciliation and secure fund transfer, further demonstrating trustworthiness and attention to detail
  • Maintained orderliness of designated areas and inventory, and proficiently used multi-line phone and DASH system.

FabLab Shop Attendant

MCAGCC Fabrication Lab
11.2017 - 01.2018
  • Acquired proficiency in using Arduino Nano boards, Ultimaker & Sindoh 3D printing programs, and laser engraving, demonstrating technical adaptability and advanced equipment handling skills
  • Implemented an inventory system for materials and applied CNC machinery expertise to fabricate topographical maps, showcasing initiative and precision in task execution.
  • Maintained knowledge of shop equipment and policies to provide guidance and safe oversight of material usage.

Lifeguard

Marine Corps Community Services
07.2017 - 11.2017
  • Successfully facilitated child swim classes and ensured overall safety of 100s of patrons weekly , demonstrating strong customer service skills in addressing and resolving complaints
  • Managed facility cleanliness and inventory effectively while also handling usage reports, showcasing strong administrative and organizational skills.

Education

Advanced-Honors Diploma -

Tallwood High
Virginia Beach, VA
01.2015

Completed Some Credits Towards - Bachelors in Biochemistry - Aug 2015 - May 2016

VCU
Richmond, VA

Completed Some Credits Towards - Radiologic Technologies - May 2020 - Apr 2021

TCC
Virginia Beach, VA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceFlexible work hoursPaid time offCareer advancementWork from home option

Overview

8
8
years of professional experience

Languages

English
Native language

Timeline

Import Customer Service Representative

CMA CGM
10.2024 - Current

Dispute Analyst

CMA CGM
10.2022 - 09.2024

Operations Assistant

Black Flag Engineering LLC/Opulent Design
04.2022 - Current

Dangerous Goods Representative

CMA CGM
06.2018 - 10.2022

To-Go Specialist

Olive Garden
01.2018 - 06.2018

FabLab Shop Attendant

MCAGCC Fabrication Lab
11.2017 - 01.2018

Lifeguard

Marine Corps Community Services
07.2017 - 11.2017

Advanced-Honors Diploma -

Tallwood High

Completed Some Credits Towards - Bachelors in Biochemistry - Aug 2015 - May 2016

VCU

Completed Some Credits Towards - Radiologic Technologies - May 2020 - Apr 2021

TCC

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Tiara Jade Dammann