Tierra Johnson
Alexandria
Summary
Dynamic property management professional with extensive experience at Belle View Condominium UOA, showcasing a proven track record in enhancing occupancy rates and tenant satisfaction. Expert in utilizing Yardi and Entrata for efficient property operations, coupled with exceptional relationship-building skills to foster community engagement. Achieved over 95% occupancy, demonstrating strong sales and marketing acumen alongside meticulous organizational abilities.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Belle View Condominium UOA
01.2023 - Current
- Over-saw day-to-day operations of 979 unit, 56-acre property
- Maintained Knowledge of Bylaws and Policies as provided by the board of Directors
- Supervised Administrative Assistant and Covenants Administrator
- Maintained good rapport with owners and tenants through responsive service, positive correspondence and active listening
- Provided detailed instruction to homeowners and contractors for home improvement applications
- Prepared Covenant and Board Books for monthly meetings
- Oversaw monthly Covenants meeting
- Attended monthly board meetings to discuss financial reports, budget updates, resident concerns, committee reports, contract approvals, and maintenance needs
- sent and follow up on violations and leak letters
- Utilized Pitney Bow machine to prepare bulk mail for property distribution
- Established and ensured accurate administration of all unit files and associated file maintenance
- Assisted with organizing and overseeing annual community events to include: pool party, Christmas Tree lighting, yard Sale, Harvest Festival, National Night Out, Annual Meeting, and various other holiday contests
- Drafted monthly newsletter for on and off-site owners
- Performed Resale Inspections and Prepared Resale documents for closing
- Completed Questionnaires for mortgage lenders
- Maintained regular communication with legal counsel
- Attended court hearings for the purpose of violations, and delinquent rent
Assistant Property Manager
Dragone Realty Investments
10.2020 - 04.2022
- Inspected models and grounds daily
- Posted money to resident accounts, while upkeeping resident tracker
- Managed scheduled billing for resident accounts, making adjustments as needed
- Processed NSF checks
- Processed and paid invoices
- Completed daily, weekly, and month-end reports with accuracy
- Assisted with training new office staff
- Leased apartments, increasing occupancy by more than 5% within the first month
- Made frequent delinquency calls, collecting at 100% each month
- Reviewed application screenings for approval and denials
- Provided conflict resolution while building a strong rapport with residents
- Maintained resident retention by managing lease renewals upon lease expirations
- Completed court filings for failure to pay rent, and tenants holding over
- Scheduled necessary repairs with maintenance staff
Leasing Consultant
Bemore Staffing, Career Strategies, BG Multifamily
02.2020 - 05.2020
- Worked at various properties throughout DMV, while being offered positions for 90% of assignments; Management Companies included Pinnacle, AHC Management, Greystar, WC Smith, Morgan Properties
- Assisted residents with interim and recertification for LIH recipients
- Utilized organizational skills for intense office reconstructing and filing
- Utilized sales techniques and knowledge to lease apartments
- Conducted tours, providing knowledge of the community as well as its amenities
- Submitted service requests while effectively communicating with maintenance staff
- Used office etiquette to bring a friendly environment to prospects and office staff
Leasing Consultant
Princeton Estates-Morgan Properties
08.2018 - 01.2020
- Successfully cleared pipeline daily while documenting communication with prospective residents
- Prepared leasing documents for potential renters providing property standards and regulations
- Showed properties, while demonstrating intensive knowledge of property
- Shopped surrounding communities to compare competition
- Adhered to federal and state fair housing laws
- Maintained a 95% or better occupancy rate
- Performed background checks, credit checks, and income verification to determine eligibility
- Collected rent payments, security deposits, and application fees
- Prepared Lease agreements
- Kept residents informed of changes to rental agreements and property matters
Leasing Consultant
The Heritage at Old Towne- Ross Companies
08.2017 - 08.2018
- Promoted property through marketing collateral including outreach marketing, banners, disturbing flyers, conducting market surveys, and shopping competitive communities
- Provided tours of property and amenities to prospective tenants while offering valuable information regarding major features
- Established rapport with residents and prospective residents
- Utilized Yardi and Entrata software to keep track of resident activity
- Prepared potential tenant background checks, including reference letters, rental history, income verification, a
- Maintained Advertising Log Book and resident and property files
Residential Concierge
River Place West
07.2016 - 08.2017
Debt Collector
Suburban Credit Corporation
01.2016 - 07.2016
Office Support Manager
Prince Georges Works-Education Data Systems INC.
01.2015 - 01.2016
Education
Prince George's Community College
Upper Marlboro, MDHigh School Diploma -
Westlake High School
Waldorf, MD06-2028
Skills
- VA Real Estate Pre-licensing requirements
- Office Management
- Grace Hill Training Courses
- Analytical
- Organized
- Yardi
- Onesite
- Entrata
- Buildium
- Customer Service
- Fair Housing Regulations
- Accounts Payable
- Budgeting
- Microsoft Office Suite
- SharePoint
- Tax Credit Management
- Conflict Management
- Enterprising
- Property Management
- Multitasking
- Prioritization
- Relationship Building
- Sales and Marketing
- Writing Proficiency
Timeline
Assistant General Manager
Belle View Condominium UOA
01.2023 - Current
Assistant Property Manager
Dragone Realty Investments
10.2020 - 04.2022
Leasing Consultant
Bemore Staffing, Career Strategies, BG Multifamily
02.2020 - 05.2020
Leasing Consultant
Princeton Estates-Morgan Properties
08.2018 - 01.2020
Leasing Consultant
The Heritage at Old Towne- Ross Companies
08.2017 - 08.2018
Residential Concierge
River Place West
07.2016 - 08.2017
Debt Collector
Suburban Credit Corporation
01.2016 - 07.2016
Office Support Manager
Prince Georges Works-Education Data Systems INC.
01.2015 - 01.2016
Prince George's Community College
High School Diploma -
Westlake High School
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