Tierra Johnson
Alexandria
Summary
Dynamic property management professional with extensive experience at Belle View Condominium UOA, showcasing a proven track record in enhancing occupancy rates and tenant satisfaction. Expert in utilizing Yardi and Entrata for efficient property operations, coupled with exceptional relationship-building skills to foster community engagement. Achieved over 95% occupancy, demonstrating strong sales and marketing acumen alongside meticulous organizational abilities.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Belle View Condominium UOA
01.2023 - Current
- Over-saw day-to-day operations of 979 unit, 56-acre property
- Maintained Knowledge of Bylaws and Policies as provided by the board of Directors
- Supervised Administrative Assistant and Covenants Administrator
- Maintained good rapport with owners and tenants through responsive service, positive correspondence and active listening
- Provided detailed instruction to homeowners and contractors for home improvement applications
- Prepared Covenant and Board Books for monthly meetings
- Oversaw monthly Covenants meeting
- Attended monthly board meetings to discuss financial reports, budget updates, resident concerns, committee reports, contract approvals, and maintenance needs
- sent and follow up on violations and leak letters
- Utilized Pitney Bow machine to prepare bulk mail for property distribution
- Established and ensured accurate administration of all unit files and associated file maintenance
- Assisted with organizing and overseeing annual community events to include: pool party, Christmas Tree lighting, yard Sale, Harvest Festival, National Night Out, Annual Meeting, and various other holiday contests
- Drafted monthly newsletter for on and off-site owners
- Performed Resale Inspections and Prepared Resale documents for closing
- Completed Questionnaires for mortgage lenders
- Maintained regular communication with legal counsel
- Attended court hearings for the purpose of violations, and delinquent rent
Assistant Property Manager
Dragone Realty Investments
10.2020 - 04.2022
- Inspected models and grounds daily
- Posted money to resident accounts, while upkeeping resident tracker
- Managed scheduled billing for resident accounts, making adjustments as needed
- Processed NSF checks
- Processed and paid invoices
- Completed daily, weekly, and month-end reports with accuracy
- Assisted with training new office staff
- Leased apartments, increasing occupancy by more than 5% within the first month
- Made frequent delinquency calls, collecting at 100% each month
- Reviewed application screenings for approval and denials
- Provided conflict resolution while building a strong rapport with residents
- Maintained resident retention by managing lease renewals upon lease expirations
- Completed court filings for failure to pay rent, and tenants holding over
- Scheduled necessary repairs with maintenance staff
Leasing Consultant
Bemore Staffing, Career Strategies, BG Multifamily
02.2020 - 05.2020
- Worked at various properties throughout DMV, while being offered positions for 90% of assignments; Management Companies included Pinnacle, AHC Management, Greystar, WC Smith, Morgan Properties
- Assisted residents with interim and recertification for LIH recipients
- Utilized organizational skills for intense office reconstructing and filing
- Utilized sales techniques and knowledge to lease apartments
- Conducted tours, providing knowledge of the community as well as its amenities
- Submitted service requests while effectively communicating with maintenance staff
- Used office etiquette to bring a friendly environment to prospects and office staff
Leasing Consultant
Princeton Estates-Morgan Properties
08.2018 - 01.2020
- Successfully cleared pipeline daily while documenting communication with prospective residents
- Prepared leasing documents for potential renters providing property standards and regulations
- Showed properties, while demonstrating intensive knowledge of property
- Shopped surrounding communities to compare competition
- Adhered to federal and state fair housing laws
- Maintained a 95% or better occupancy rate
- Performed background checks, credit checks, and income verification to determine eligibility
- Collected rent payments, security deposits, and application fees
- Prepared Lease agreements
- Kept residents informed of changes to rental agreements and property matters
Leasing Consultant
The Heritage at Old Towne- Ross Companies
08.2017 - 08.2018
- Promoted property through marketing collateral including outreach marketing, banners, disturbing flyers, conducting market surveys, and shopping competitive communities
- Provided tours of property and amenities to prospective tenants while offering valuable information regarding major features
- Established rapport with residents and prospective residents
- Utilized Yardi and Entrata software to keep track of resident activity
- Prepared potential tenant background checks, including reference letters, rental history, income verification, a
- Maintained Advertising Log Book and resident and property files
Residential Concierge
River Place West
07.2016 - 08.2017
Debt Collector
Suburban Credit Corporation
01.2016 - 07.2016
Office Support Manager
Prince Georges Works-Education Data Systems INC.
01.2015 - 01.2016
Education
Prince George's Community College
Upper Marlboro, MDHigh School Diploma -
Westlake High School
Waldorf, MD06-2028
Skills
- VA Real Estate Pre-licensing requirements
- Office Management
- Grace Hill Training Courses
- Analytical
- Organized
- Yardi
- Onesite
- Entrata
- Buildium
- Customer Service
- Fair Housing Regulations
- Accounts Payable
- Budgeting
- Microsoft Office Suite
- SharePoint
- Tax Credit Management
- Conflict Management
- Enterprising
- Property Management
- Multitasking
- Prioritization
- Relationship Building
- Sales and Marketing
- Writing Proficiency
Timeline
Assistant General Manager
Belle View Condominium UOA
01.2023 - Current
Assistant Property Manager
Dragone Realty Investments
10.2020 - 04.2022
Leasing Consultant
Bemore Staffing, Career Strategies, BG Multifamily
02.2020 - 05.2020
Leasing Consultant
Princeton Estates-Morgan Properties
08.2018 - 01.2020
Leasing Consultant
The Heritage at Old Towne- Ross Companies
08.2017 - 08.2018
Residential Concierge
River Place West
07.2016 - 08.2017
Debt Collector
Suburban Credit Corporation
01.2016 - 07.2016
Office Support Manager
Prince Georges Works-Education Data Systems INC.
01.2015 - 01.2016
Prince George's Community College
High School Diploma -
Westlake High School
Similar Profiles
Lizeht HernandezLizeht Hernandez
Front Desk Receptionist at View 59 CondominiumFront Desk Receptionist at View 59 Condominium
Morgan StorrMorgan Storr
PHTA at Belle ViewPHTA at Belle View
Danny WangDanny Wang
Club President at UoA Scale Modeling and Miniature ClubsClub President at UoA Scale Modeling and Miniature Clubs