TIERRA KING
Herndon,VA
Summary
Well-qualified Maintenance Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Customer Engagement Specialist
Accuserve Solutions
04.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Analyzed project performance data to identify areas of improvement.
Maintenance Coordinator
Roofstock
10.2021 - 03.2023
- Maintained accurate records of all tenant interactions, contributing to better decision-making in property management.
- Enforced lease terms consistently while remaining sensitive to unique tenant circumstances, maintaining a balanced approach to conflict resolution.
- Delivered emergency 24-hour on-call service for tenants on maintenance issues.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Call Center Maintenance Coordinator
Long & Foster Real Estate Inc- Property Management
12.2019 - 05.2021
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Developed maintenance reports to assess program success and inform operational decisions.
- Reduced energy costs, conducting audits and implementing changes to make HVAC system more efficient.
Education
Park View High School
Sterling, VA05-2004
Skills
- Data accuracy
- Remote work experience
- Filing and data archiving
- Maintains confidentiality
- Meticulous attention to detail
- Record preparation
- Excellent communication skills
- Data collection and reporting
- Database updates
- Data auditing
- Microsoft Excel
- Multitasking Abilities
Timeline
Customer Engagement Specialist
Accuserve Solutions
04.2024 - Current
Maintenance Coordinator
Roofstock
10.2021 - 03.2023
Call Center Maintenance Coordinator
Long & Foster Real Estate Inc- Property Management
12.2019 - 05.2021
Park View High School
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