Tierra Wilson
Charles City
Summary
Results-driven Quality Specialist known for high productivity and efficient task completion. Specialize in process improvement, compliance monitoring, and data analysis to enhance product quality. Excel in communication, teamwork, and problem-solving to achieve consistent improvements in quality standards and operational efficiency.
Competent quality assurance specialist with several years of experience in oversight of product excellence. Proven record of quality leadership in all facets of production, team performance and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.
Accurate quality assurance specialist with several years of experience in the field qa. Sound decision-making and performance analysis talents. Collaborates with groups or work independently with minimal supervision. Proficient in various software packages.
Overview
11
11
years of professional experience
Work History
Quality Specialist
O-I Glass
Toano
02.2017 - Current
- Validated manufacturing processes using statistical methods such as SPC.
- Developed and maintained quality control systems for production processes.
- Ensured compliance with ISO 9000 requirements through regular audits and reviews.
- Assisted in the development of new products by conducting research into raw materials used in production processes.
- Monitored supplier performance to ensure parts met company specifications.
- Provided technical support to other departments on quality-related matters.
- Tracked defect rates over time and suggested measures for continual improvement of quality assurance systems.
- Documented daily inspection results and reported any discrepancies or problems immediately.
- Interpreted data from various sources such as lab tests, surveys, and customer feedback to determine areas needing improvement.
- Investigated non-conforming materials and proposed solutions for improvement.
- Analyzed customer complaints, identified root causes, and implemented corrective action plans.
- Collaborated with engineering teams to resolve complex product issues during the design phase.
- Created inspection checklists and trained staff members in proper use of them.
- Implemented new methods for measuring process effectiveness and efficiency within the organization.
Peer Support Team Leader
Eastern State Hospital
Williamsburg
03.2014 - 01.2017
- Coordinated and supervised daily activities of peer support team members.
- Participated in community forums or meetings related to mental health issues affecting local populations.
- Facilitated group sessions designed to promote emotional healing through peer-to-peer interaction.
- Monitored performance of team members on a regular basis to ensure that targets were met within specified timelines.
- Organized outreach events aimed at increasing awareness about the peer support program among target communities.
- Maintained accurate records of all client interactions as required by organization standards.
- Identified areas for improvement in existing processes or systems used by the team.
- Established a positive working environment by providing guidance, mentoring, coaching and feedback to team members.
- Provided crisis intervention services when needed during difficult situations involving clients.
- Conducted regular meetings with staff to discuss client progress and challenges faced in the field.
- Developed strategies for enhancing communication between peers and management.
- Ensured compliance with relevant laws, regulations, policies and procedures related to service provisioning.
- Resolved conflicts between peers in a timely manner using effective problem solving techniques.
- Collaborated with other departments to coordinate resources and services for clients.
- Developed partnerships with external organizations offering similar programs in order to share best practices.
- Prepared monthly reports on program outcomes, trends, successes and areas requiring additional attention or focus.
- Developed and implemented training plans to ensure high quality services for clients.
- Participated in community outreach initiatives aimed at raising awareness about mental health issues.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Interacted with family members of individuals and shared information regarding available community support services.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Helped individuals overcome harmful drug and alcohol addictions.
- Transported individuals safely to support meetings and medical appointments.
- Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
Education
Some College (No Degree) - Psychology
Walden University
Minneapolis, MNSome College (No Degree) - Psychology
Liberty University
Lynchburg, VASkills
- Statistical process control
- Quality control systems
- ISO compliance
- Defect analysis
- Supplier performance monitoring
- Team collaboration
- Inspection documentation
- Employee training
- Project management
- Effective communication
References
References available upon request.
Timeline
Quality Specialist
O-I Glass
02.2017 - Current
Peer Support Team Leader
Eastern State Hospital
03.2014 - 01.2017
Some College (No Degree) - Psychology
Walden University
Some College (No Degree) - Psychology
Liberty University