Tifany Harvey
Petersburg
Summary
Dedicated and motivated hospitality professional with extensive experience in restaurant management, team leadership, and customer service. Proven track record of delivering exceptional guest experiences, training and supervising teams, and maintaining high standards of operations. Seeking to leverage my leadership and service skills in a dynamic management role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Ford's Garage
02.2025 - Current
- Deliver outstanding service to ensure guests feel welcome and valued.
- Handle payments accurately and securely, maintaining customer trust.
- Create a positive dining atmosphere to encourage repeat business.
Assistant General Manager (AGM)
Lillie Pearl
10.2023 - 11.2024
- Oversaw daily restaurant operations, including opening and closing procedures.
- Managed cash handling, safe counts, and daily shift reports.
- Provided team members with necessary resources to deliver excellent service.
- Managed tip payouts and shift communications.
Assistant Manager
Buffalo Wild Wings
11.2022 - 12.2023
- Supervised servers and cashiers, ensuring smooth shift operations.
- Created weekly staff schedules and managed sidework assignments.
- Conducted bar and kitchen inventory and maintained supply levels.
Server/Manager
Hot Chick
03.2021 - 09.2022
- Started as a server and advanced to keyholder manager through excellent performance.
- Opened and closed the restaurant, handled cash and card transactions.
- Trained new staff and maintained high service standards.
Call Center Customer Service Representative
T-Mobile
09.2014 - 02.2016
- Assisted customers with billing, account updates, and new service activations.
- Provided accurate information about promotions and services.
- Handled high-volume inbound calls with professionalism.
Front Desk Receptionist
St Joseph’s Villa
11.2010 - 03.2013
- Assisted women and children in finding housing placement within the facility or other local shelters.
- Managed front desk operations and maintained confidentiality.
Server/Bartender
T.G.I Fridays
08.2007 - 07.2010
- Provided friendly, efficient service in a fast-paced environment.
- Processed payments and ensured customer satisfaction.
Education
Bachelor's degree - Business Administration
Strayer University
Richmond, VA07.2025
BBA -
ECPI University
Richmond, VA03.2013
High school diploma - undefined
Hermitage High School
Henrico, VA05.2006
Skills
- Restaurant & Hospitality Management
- Team Leadership & Training
- Customer Service Excellence
- Cash Handling & POS Systems
- Inventory Management
- Scheduling & Shift Supervision
- Food Safety & Sanitation (ServSafe Certified)
- Upselling & Sales Strategies
- Effective Communication
- Time Management & Organization
Certification
- TABC Certified
- ServSafe
- Driver's License
Timeline
Server
Ford's Garage
02.2025 - Current
Assistant General Manager (AGM)
Lillie Pearl
10.2023 - 11.2024
Assistant Manager
Buffalo Wild Wings
11.2022 - 12.2023
Server/Manager
Hot Chick
03.2021 - 09.2022
Call Center Customer Service Representative
T-Mobile
09.2014 - 02.2016
Front Desk Receptionist
St Joseph’s Villa
11.2010 - 03.2013
Server/Bartender
T.G.I Fridays
08.2007 - 07.2010
High school diploma - undefined
Hermitage High School
Bachelor's degree - Business Administration
Strayer University
BBA -
ECPI University
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