Tiffanie Kicklighter
Colonial Heights
Summary
Dynamic Assistant Manager at Dollar General with proven expertise in customer service and team leadership. Successfully enhanced operational efficiency and accuracy in cash handling, while fostering a supportive work environment. Skilled in budgeting and finance, I effectively managed staffing and scheduling to optimize performance and elevate the customer experience.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Dollar General
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Established robust professional connections with staff, contributing to a supportive work atmosphere.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Secretary
Baltimore City School System
09.2016 - 09.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Benjamin Franklin High School
Baltimore, MD06.2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff supervision
- Task delegation
- Retail operations
- Employee scheduling
- Budgeting and finance
- Business administration
- Multitasking and organization
- Workplace safety compliance
- Scheduling and planning
- Customer service and satisfaction
- Computer skills
Timeline
Assistant Manager
Dollar General
06.2023 - Current
Secretary
Baltimore City School System
09.2016 - 09.2021
Benjamin Franklin High School
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