Tiffany Cancino
Annandale
Summary
A dependable employee seeking an opportunity to expand skills in customer service, Accounts Payable & Receivable contribute to company success. Considered hardworking, ethical, and detail-oriented
Overview
10
10
years of professional experience
Work History
Accounts Receivable/Accounts Payable Clerk
B&B Air Conditioning & Heating Service
Fairfax, VA
07.2021 - Current
- Received, processed, verified, and reconciled invoices to complete payments and control expenses.
- Fielded telephone calls, routed mail, and restocked supplies to handle accounting departments clerical needs.
- Prepared bank deposits, complied data, verified receipts, and sent payments to bank.
- Processed employees salaries and wages using Payroll Services LLC system -Classified, recorded, and summarized data using journals, ledgers, or computers.
- Kept track of technician-paid commissions and sales using Excel Program
- Minimized aging accounts by monitoring open balances and pursing payments, mailed out contract renewals statements,
- Create and set up new accounts and vendors
- Managed accounts receivable, tracking outstanding invoices and following up on collections.
Sales Coordinator
Cropp Metcalfe
Fairfax, VA
07.2023 - 05.2024
- Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer’s current systems and needs as well as ensuring that the decision maker is present at the time of the call.
- Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls.
- Receives customer lead information from the technicians, the Support Center, marketing efforts, and directly from the customer. Enters sales appointment details into appropriate system(s) to document lead.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Making sure that Sales consultant meets end of the month qouta
Customer Service Representative
B&B Air Conditioning & Heating Service
Sterling, VA
09.2016 - 07.2021
- Scheduled Service Calls, Annual Service Inspections, and Dispatched calls to technician
- Set Up customer Accounts in the system and updated details to reflect current information, typed up new service contract agreement
- Kept records of customer interactions or transactions, recording details of inquires and actions taken
- Referred unresolved customer grievances to designated department for further investigations .
- Completed contact forms, prepared change of address records, or issue service discontinuance orders with computer and job related software
- Processed customer exchanges, refunds, and bill adjustments to correct product or service problems
- Addressed and resolved customer concerns and complaints.
- Handled customer inquires, payments, and service requests
Education
High School Diploma -
Robert E. Lee
SpringfieldSkills
- Accounts payable software
- Bank reconciliation
- Microsoft Excel proficiency
- Sage/Intacct Accounting Platform
- Service Titian Software
- FieldEdge Management Software
- Navision Software
Timeline
Sales Coordinator
Cropp Metcalfe
07.2023 - 05.2024
Accounts Receivable/Accounts Payable Clerk
B&B Air Conditioning & Heating Service
07.2021 - Current
Customer Service Representative
B&B Air Conditioning & Heating Service
09.2016 - 07.2021
High School Diploma -
Robert E. Lee