Tiffany Childs
Montclair
Summary
Patient Service Representative with extensive experience at Inova Health Systems, specializing in problem-solving and organizational skills. Expertise in managing HIPAA compliance and improving operational efficiency. Proven ability to enhance patient experiences while ensuring accuracy in data management and office procedures. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Inova Health Systems
06.2021 - Current
- Accountability, accuracy, and demonstrate effective communication skills to reach department goals.
- Collect HIPAA confidential information, proper verbal and written correspondence with patients and clinical team members.
- Attention to detail, delivery of high levels of accuracy while improving inefficiencies.
- Collection of pre-service activities such as insurance.
Externship
UVA Community Health
11.2022 - 11.2023
- Comply with HIPAA laws and regulations while handling protected files.
- Develop work schedules for staff.
- Perform clerical duties for assigned department.
- Manage data in spreadsheets and reports.
Switchboard Operator
Novant Health
06.2019 - 06.2021
- Answer main phone line for Prince William and Haymarket medical center to assist patients and staff members with which department they would like to connect to.
- Announce emergency codes through the overhead sound projectors in both medical centers to notify nursing supervisor and staff of that department.
- Called in staff members on call for specific departments to assist department in an emergency and/or short staff.
Front Desk Representative
Novant Health
08.2017 - 06.2021
- Direct visitors to the correct location in the hospital for their scheduled appointments and/or visitation for patients.
- Greeted and welcomed guests upon entry into the hospitals and answered any questions they may have.
- Answered phone calls from within the hospital and outpatient calls to assist with questions and/or concerns.
Education
Bachelor of Science - Healthcare Administration
ECPI University
ECPI University02.2024
Skills
- Problem solving
- Organizational abilities
- Multi-tasking
- Strong communication skills
- People skills
- Knowledge of office management
- Basic bookkeeping
- Typing
- Writing
- Ability to work within deadlines
- Ability to handle frequent interruptions
- Willingness to work beyond normal working hours
- Ability to work in accordance with hospital safety standards
- Adaptability
Certification
- CPR
- FEMA: Including people with disabilities & others with access & functional needs in disaster operations
- Incident Command Systems
- OSHA
- Six Sigma
- Project Management
Awards Recognitions Volunteer Work
Dean’s List, 06/01/22, 09/01/22, 06/01/23, 09/01/23
Externships
UVA Community Health, 11/01/22, 11/01/23, Comply with HIPAA laws and regulations while handling protected files., Develop work schedules for staff., Perform clerical duties for assigned department., Manage data in spreadsheets and reports.
Accomplishments
- Dean's List 2021-2023
Affiliations
- Honors Society
References
References available upon request.
Timeline
Externship
UVA Community Health
11.2022 - 11.2023
Patient Service Representative
Inova Health Systems
06.2021 - Current
Switchboard Operator
Novant Health
06.2019 - 06.2021
Front Desk Representative
Novant Health
08.2017 - 06.2021
Bachelor of Science - Healthcare Administration
ECPI University