Tiffany Craig
Warrenton
Summary
Results-driven project professional, well-versed in managing high-stakes initiatives across various sectors. Known for fostering collaborative team environments and consistently achieving project milestones. Valued for adaptability and reliability, with strong focus on critical thinking and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Director
Paul Davis Restoration And Remodeling Of Suburban Virginia
04.2021 - 03.2025
- Supervised coordinator, estimator and project managment staff and kept employees compliant with company policies and procedures.
- Oversaw multiple projects of varying scope from procurement to commission by prioritizing needs and delegating assignments.
- Liaised and managed cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Used specialized software (Xactimate and Symbility) to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Participated in on site project visits to gather project data,build customer rapport and ensure quality control.
- Enhanced client satisfaction with detailed breakdowns of project costs and timelines.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Prepared bids and proposals to submit to clients and secure new business.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Effectively managed projects , clients and team by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
- Navigated challenging situations with diplomacy, resolving conflicts among team members while maintaining focus on project goals.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Managed vendor relationships to secure competitive pricing and timely delivery of products or services required for project success.
- Oversaw up to 100 projects simultaneously without sacrificing standards.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented strategies to maximize customer satisfaction.
Client Relations Director
F.H. Furr
05.2018 - 04.2021
- Strengthened client relationships by proactively addressing concerns and providing tailored solutions.
- Conducted regular reviews of account performance, making data-driven adjustments to maintain alignment with client objectives.
- Partnered with marketing teams to develop targeted campaigns that effectively communicated the value of our services to prospective clients in various industries.
- Consistently exceeded individual and team performance metrics, demonstrating a strong commitment to achieving company objectives while maintaining exceptional client relations.
- Developed and implemented strategies to optimize account performance, driving revenue growth for the company.
- Collaborated with internal teams to develop customized service offerings for key clients, resulting in increased loyalty and long-term partnerships.
- Successfully resolved complex issues by collaborating with relevant departments, ensuring timely resolutions that maintained client satisfaction levels.
- Established trust among key clientele by consistently demonstrating expertise in their industries while adapting our approach based on their unique needs.
- Presented detailed reports on account progress to senior management, showcasing achievements and identifying areas for additional support or resources.
- Served as the primary point of contact for high-profile clients, delivering exceptional support and maintaining strong professional relationships.
- Managed customer relations on ongoing basis to maximize customer retention.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Generated leads through the creation of compelling and shareable content for various digital channels.
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Utilized advanced analytics tools to measure the success of campaigns, allowing for data-driven decision-making regarding future initiatives.
- Organized and managed social media contests, giveaways, or events to further engage with the target audience and increase brand awareness.
- Analyzed social media metrics to refine tactics for improved audience engagement and retention rates.
- Collaborated with cross-functional teams to promote brand consistency across all social media channels.
- Developed and implemented crisis management strategies for social media to mitigate risks and maintain positive brand image.
- Enhanced customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
- Boosted engagement rates by curating relevant content for diverse audiences across multiple platforms.
- Partnered with other departments such as sales or PR to align messaging efforts across different company touchpoints.
- Implemented a comprehensive content calendar system to ensure consistent posting schedules across all channels, leading to increased follower counts over time.
- Grew online community engagement with regular, interactive posts tailored to audience interests.
Center Sales Manager
Advance America
08.2010 - 05.2018
- Established performance metrics and monitored team progress towards objectives regularly, providing feedback and coaching as needed.
- Reduced employee turnover rates by creating a supportive work environment that encouraged personal growth while recognizing achievements.
- Developed innovative incentive programs to motivate staff members towards higher performance levels consistently.
- Consistently exceeded monthly sales targets through proactive outreach and strategic planning.
- Approved timecards and time-off requests and submitted payroll for direct reports.
- Led a team of sales representatives, ensuring consistent performance and goal achievement.
- Managed budget allocation for center operations, maximizing profitability while maintaining high-quality service standards.
- Completed adequate documentation of completed procedures and tasks.
- Established objectives and goals for team and planned and organized workflow.
- Developed and maintained strong relationships with key clients for increased customer retention.
- Improved overall center efficiency by streamlining internal communication channels between departments.
- Increased sales revenue by implementing effective strategies and providing exceptional customer service.
- Organized regular team meetings for sharing best practices, discussing challenges, and fostering collaboration among peers.
- Resolved escalated customer issues promptly, ensuring satisfaction and loyalty.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
Education
High School Diploma -
Osbourn Park High School
Manassas, VA06-2008
Skills
- Adaptability
- Complex Problem-solving
- Interpersonal communication
- Goal setting
- Analytical thinking
- Interpersonal skills
- Self motivation
- Team building
- Effective communication
- Multitasking Abilities
- Cross-functional coordination
- Project management
Accomplishments
- Supervised team of 10 staff members.
- Promoted to Core Claims Team leader after 1 year with the company and then to Project Director after 3 years.
- Presented with the Manager of the Year Award at F.H. Furr , (2021) and was Top Profit Center on multiple occasions with Advance America. (2015-2018)
- Ranked 4 out of 92 Advance America locations in Virginia.
Certification
OSHA 30
IICRC- WRT/FSRT/CDS/Odor Control
OSHA 30
OSHA 30 completed Oct 2024
Timeline
Project Director
Paul Davis Restoration And Remodeling Of Suburban Virginia
04.2021 - 03.2025
Client Relations Director
F.H. Furr
05.2018 - 04.2021
Center Sales Manager
Advance America
08.2010 - 05.2018
High School Diploma -
Osbourn Park High School
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