Tiffany Edwards
Glen Allen
Summary
Dedicated mental health professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful counseling professional with experience in providing individual and group support to help clients suffering from substance abuse issues. Committed to advocating for client rights and helping build positive coping skills.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Peer Recovery Specialist
WHO Counseling Services
09.2023 - Current
- Improved relapse prevention rates with targeted recovery program mentoring.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Planned appropriate treatment and discharge schedules to maximize success.
- Signposted additional support services, including housing, employment and childcare assistance.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided education on mental health topics and resources to clients.
Qualified ParaProfessional - Mental Health
Empowering You For Positive Change
06.2023 - Current
- Worked with clients to provide resources based on needs.
- Provided psychosocial support to develop coping skills and support personal goals for recovery.
- Provided patients and family members with education regarding illness, medications and treatment plans.
- Monitored ongoing treatments for medication side effects, worsening of symptoms and therapeutic response.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Certified Substance Abuse Counselor - Assistant
McShin Foundation
02.2023 - Current
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Facilitated group and individual therapy in outpatient setting.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Community Liaison/Outreach Coordinator
EYPC
10.2022 - 09.2023
- Participated in outreach with various mental health agencies, community-based organizations, advocacy groups, and local government leaders.
- Worked with community organizations and members to expand outreach.
- Attended training programs, modules, workshops and seminars to keep up-to-date on company objectives and new policies or procedures.
- Maintained collaborative relationships with community groups and community leaders by supporting local initiatives and events.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Conducted community workshops to promote different programs and educate public on available services.
- Connected individuals with available and relevant resources.
- Wrote content for newsletters, social media pages and informational packets.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed presentations for public events, community groups and school assemblies.
Certified Substance Abuse Counselor - Assistant
Project Restore
10.2021 - 10.2022
- Supported clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to over 50 clients with drug and alcohol abuse issues.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
Case Manager Supervisor
Project Restore
05.2021 - 10.2022
- Helped clients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, community workers, therapists, and case managers to meet the goals of the clients individualized treatment plans and documented client interactions and interventions in electronic charting systems.
- Identified needs of individual clients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Managed support services and fostered communication among community support, mental health support, and clients.
- Consulted with clinicians to manage ongoing treatment plans for at-risk patients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Salon Manager
Rise Above Hair Studio, LLC.
01.2019 - 05.2021
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Education
Associate of Applied Science - Human Services
J Sargeant Reynolds Community College
Richmond, VA12.2023
Professional Studies Certificate - Behavioral Health Technician
J Sargeant Reynolds Community College
Richmond, VA12.2023
Professional Certification - Substance Abuse Counseling Education
J Sargeant Reynolds Community College
Richmond, VA12.2021
Associate of Science - Social Sciences
J Sargeant Reynolds Community College
Richmond, VA12.2020
Skills
- Providing Community Referrals
- Individual Therapy
- Intervention Strategies
- Client Evaluation
- Symptom Management
- Client Care
- Emotional Support
- Mental Health Support
- Individual and Group Counseling
- Case Notes
- Client Coping Mechanisms
- Intakes and Discharges
- Wellness Checks
- Life Management
- Substance Abuse Support
Affiliations
- National Association of Addiction Treatment Providers (NAATP)
- AmeriCorps
- McShin Foundation
- Virginia Peer Recovery Specialist Network
Certification
- Behavioral Health Technician - 2023
- Peer Recovery Specialist - 2023
- CSAC-A - Certified Substance Abuse Counselor Assistant - 2021
- Licensed Cosmetologist - 2018
Timeline
Peer Recovery Specialist
WHO Counseling Services
09.2023 - Current
Qualified ParaProfessional - Mental Health
Empowering You For Positive Change
06.2023 - Current
Certified Substance Abuse Counselor - Assistant
McShin Foundation
02.2023 - Current
Community Liaison/Outreach Coordinator
EYPC
10.2022 - 09.2023
Certified Substance Abuse Counselor - Assistant
Project Restore
10.2021 - 10.2022
Case Manager Supervisor
Project Restore
05.2021 - 10.2022
Salon Manager
Rise Above Hair Studio, LLC.
01.2019 - 05.2021
Associate of Applied Science - Human Services
J Sargeant Reynolds Community College
Professional Studies Certificate - Behavioral Health Technician
J Sargeant Reynolds Community College
Professional Certification - Substance Abuse Counseling Education
J Sargeant Reynolds Community College
Associate of Science - Social Sciences
J Sargeant Reynolds Community College
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