Tiffany Flowers
Alexandria
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Lead Patient Service Representative
Prima Medicine
10.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided support during high-volume periods, effectively managing multiple tasks simultaneously while maintaining composure under pressure.
- Facilitated the successful onboarding of new healthcare providers by coordinating orientations, trainings, and necessary credentialing processes.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
Office Manager
Annandale EyeCare
11.2007 - 08.2023
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Delivered performance reviews, recommending additional training or advancements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed HIPAA compliance to keep organization operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to senior management on organizational performance and progress toward goals.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Updated reports, managed accounts, and generated reports for company database.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled finances to lower costs and keep business operating within budget.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Tracked funds, prepared deposits and reconciled accounts.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Controlled finances to lower costs and keep business operating within budget
- Delivered performance reviews, recommending additional training or advancements
- Managed office operations while scheduling appointments for department managers
- Established team priorities, maintained schedules and monitored performance
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Maintained computer and physical filing systems.
Administrative Assistant
JA&E Inc
12.2004 - 09.2006
- Provided consistent customer service by greeting customers and answer their questions on products.
- Developed strategies to streamline and improve office procedures.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
Education
High School Diploma And College Prep -
James Madison High School JMHS Online
Peachtree Corners, GASkills
- Project Management
- Business Administration
- Account Reconciliation
- Database Administration
- Policy and Procedure Modification
- EMR Software
- Organizational Skills
- Policy Implementation
- Financial Accounting
- Training and Development
- Strategic Planning
- Budget Administration
- Data Communications
- Accounts Payable and Receivable
- Customer Service Management
Timeline
Lead Patient Service Representative
Prima Medicine
10.2023 - Current
Office Manager
Annandale EyeCare
11.2007 - 08.2023
Administrative Assistant
JA&E Inc
12.2004 - 09.2006
High School Diploma And College Prep -
James Madison High School JMHS Online
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