Tiffany Franklin
Gretna,VA
Summary
With a proven track record at Aetna, I excel in care coordination and patient advocacy, enhancing health outcomes through compassionate care and interdisciplinary collaboration. My leadership in nursing at Summit Health and Rehab significantly improved regulatory compliance and staff performance, showcasing my commitment to quality improvement and effective case management.
Strong background in RN case management with demonstration ability to coordinate patient care plans and collaborate with healthcare teams to ensure optimal outcomes. Proven skills in patient advocacy and resource management.
Overview
12
12
years of professional experience
Work History
RN Case Manager
Aetna
07.2022 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Collaborate closely with Nursing Facilities to ensure members are receiving appropriate care needed and assist with any discharge needs.
Director of Nursing
Summit Health and Rehab
04.2017 - 06.2022
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Managed nursing department of over 80 staff.
Staff Development Coordinator
Gretna Health and Rehab
06.2016 - 04.2017
- Facilitated open communication channels among employees, fostering a collaborative work environment conducive to growth and learning.
- Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
- Developed and delivered new hire training programs and continuous professional development.
- Performed reviews of employee work performance to check for areas in need of additional training.
- Certified in Infection Control
RN House Supervisor
Gretna Health and Rehab
01.2015 - 06.2016
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Managed nursing staff schedules to ensure optimal coverage.
- Evaluated staff performance regularly and provided constructive feedback, leading to increased competency and productivity.
RN Supervisor
Autumn Care of Altavista
08.2014 - 02.2015
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
RN Charge Nurse
Gretna Health and Rehab
02.2014 - 08.2014
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Registered Nurse
Roanoke Carilion Memorial Hospital
08.2013 - 02.2014
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Registered Nurse Diploma - Nursing
Lynchburg General Hospital School of Nursing
Lynchburg05-2013
Skills
- Discharge planning
- Care coordination
- Documentation
- Clinical assessment
- Patient and family advocacy
- Community resources
- Infection control
- Quality improvement
- Case management
- Compassionate and caring
- Interdisciplinary collaboration
Timeline
RN Case Manager
Aetna
07.2022 - Current
Director of Nursing
Summit Health and Rehab
04.2017 - 06.2022
Staff Development Coordinator
Gretna Health and Rehab
06.2016 - 04.2017
RN House Supervisor
Gretna Health and Rehab
01.2015 - 06.2016
RN Supervisor
Autumn Care of Altavista
08.2014 - 02.2015
RN Charge Nurse
Gretna Health and Rehab
02.2014 - 08.2014
Registered Nurse
Roanoke Carilion Memorial Hospital
08.2013 - 02.2014
Registered Nurse Diploma - Nursing
Lynchburg General Hospital School of Nursing
Similar Profiles
Karen WardKaren Ward
Customer Service Team Lead at AetnaCustomer Service Team Lead at Aetna
LaTovia TanksleyLaTovia Tanksley
Customer Service Representative Team Lead at AetnaCustomer Service Representative Team Lead at Aetna
Ann M. FurbacherAnn M. Furbacher
RN-Case Manager at AetnaRN-Case Manager at Aetna