Tiffany Gaines
Virginia Beach
Summary
Healthcare leader specializing in operational excellence and regulatory compliance, focused on enhancing patient satisfaction through targeted training and effective team leadership. Demonstrated success in budget management and relationship building, contributing to program growth. Experienced hospice administrator with a decade of expertise in launching and expanding hospice programs. Skilled in team development, system implementation, and maintaining regulatory standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrator
Suncrest Hospice
Virginia Beach
12.2020 - 04.2025
- Executed operational procedures for new hospice program, ensuring compliance with state and federal regulations.
- Oversaw recruitment and training to develop a high-performing interdisciplinary team.
- Implemented collaborative sales strategies with marketing team, resulting in increased referrals and census growth.
- Delivered exceptional customer service and support to patients, families, and referring partners.
- Cultivated strong relationships with key healthcare professionals, including physicians and community partners.
- Managed program budget, achieving quarterly and annual strategic planning goals.
- Enhanced patient satisfaction scores by 25% through comprehensive staff training programs and QAPI initiatives.
VP of Hospice Operations-Multisite
Interim Healthcare and Hospice
Virginia Beach
01.2017 - 04.2020
- Managed daily operations of hospice program, ensuring compliance with laws and regulations.
- Developed operating policies and procedures to align with state and federal guidelines.
- Oversaw two branch locations, leading Virginia Beach from 8 to 125 in census growth.
- Opened multisite location in Newport News to enhance service offerings.
- Maintained relationships with referral sources and community partners to support program growth.
- Managed over 40 employees, overseeing HR files and conducting annual performance reviews.
Administrator
Interim Healthcare and Hospice
Virginia Beach
08.2015 - 04.2020
- Directed daily hospice operations, ensuring compliance with laws and government guidelines.
- Established and assessed objectives for hospice services to maintain quality standards.
- Oversaw QAPI, Emergency Preparedness, Bereavement, and Volunteer programs to align with clinical operations.
- Collaborated with business development team to achieve admission targets.
Director of Clinical Services
Interim Healthcare and Hospice
Virginia Beach
08.2013 - 08.2015
- Developed and maintained systems for admissions, assessments, treatment plans, goals, evaluations, and discharge planning for hospice patients.
- Conducted educational training and in-services to enhance staff knowledge.
- Performed chart audits and coordinated clinical team meetings to ensure compliance with practices.
- Directed recruitment efforts, performance appraisals, staff scheduling, vendor invoice approvals, claims review, vacation scheduling, and payroll processes.
Quality Assurance Nurse
Bremerton Health and Rehabilitation
Silverdale
08.2012 - 02.2013
- Maintained tracking logs for incidents and infections for patients and staff.
- Monitored trends to identify corrective actions and performed root cause analysis on reported incidents.
- Facilitated reporting to health department for all reportable incidents. Summarized findings and filed reports to relevant staff and agencies.
- Collaborated with on-site surveyors to develop and implement action plans for identified deficiencies.
- Evaluated programs in partnership with department heads to ensure compliance with regulatory standards.
Unit Manager/Clinical House Supervisor
Jefferson Manor Nursing & Rehabilitation Center
Louisville
08.2009 - 07.2012
- Supervised and managed clinical team performance on the unit.
- Communicated with physicians, healthcare professionals, and families to address resident care needs.
- Assisted in admission, transfer, or discharge processes as required.
- Directed and evaluated resident care, initiating corrective actions when necessary.
- Administered medications and treatments via prescribed routes following facility protocols.
Education
Bachelor of Science -
Chamberlain College of Nursing
01-2020
Associate of Science -
Galen College of Nursing
Louisville, KY06-2009
Skills
- Regulatory compliance
- Operational management
- Team leadership
- Budget management
- Quality assurance
- Customer service
- Sales strategies
- Policy development
- Recruitment strategies
- Patient satisfaction
- Performance evaluation
Certification
RN Virginia License # 0001303007 (Multistate)
Expires: 7/31/2026
CPR/BLS Expires: 4/10/2027
Timeline
Administrator
Suncrest Hospice
12.2020 - 04.2025
VP of Hospice Operations-Multisite
Interim Healthcare and Hospice
01.2017 - 04.2020
Administrator
Interim Healthcare and Hospice
08.2015 - 04.2020
Director of Clinical Services
Interim Healthcare and Hospice
08.2013 - 08.2015
Quality Assurance Nurse
Bremerton Health and Rehabilitation
08.2012 - 02.2013
Unit Manager/Clinical House Supervisor
Jefferson Manor Nursing & Rehabilitation Center
08.2009 - 07.2012
Bachelor of Science -
Chamberlain College of Nursing
Associate of Science -
Galen College of Nursing
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