Tiffany Hanson
Windsor
Summary
Dedicated and dependable professional with extensive experience in administration. Proficient in accounts payable and receivable processes, along with skills needed in Microsoft Office. Quick learner with a strong attention to detail, ready to adapt to new challenges.
Overview
18
18
years of professional experience
Work History
Dispatcher/Administrative Assistant
All Day Plumbing, Inc.
09.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dispatcher/CSR/Administrative Assistant
Aire Serv of Southside
01.2020 - 09.2023
- Answered all incoming residential service calls and scheduled appointments.
- Assisted CFO with monthly Membership payment processing and updating payment methods monthly for their Members.
- Scheduled all the maintenance appointments for over 200 members.
- Kept records of all Maintenance appointments utilizing excel spreadsheets.
- Assisted any co-worker when asked and completed these tasks thoroughly and efficiently.
Lead Dispatcher/Administrative Assistant
Atomic Plumbing
01.2007 - 01.2020
- As the Lead Dispatcher, I was the first contact our customers have with the Company.
- I was responsible for assessing the customer's problems and assigning one of the 14 Service Technicians to the job.
- Coordinated with Miss Utility for specific jobs where excavation work was needed.
- Obtained all City Permits as required and scheduled and coordinated all City Inspections
- Managed the processing of all credit card payments and monitored all Accounts Payable with the Office Manager/Book Keeper.
- Provided daily reports to Management regarding the previous day's revenue and call counts.
Education
High School Diploma -
Currituck County High School
Barco, NC06-1997
Skills
- Multi Tasker and Team Player
- 18 years of office experience
- 18 years of customer service experience
- Microsoft Word, Outlook and Excel knowledge
Timeline
Dispatcher/Administrative Assistant
All Day Plumbing, Inc.
09.2023 - Current
Dispatcher/CSR/Administrative Assistant
Aire Serv of Southside
01.2020 - 09.2023
Lead Dispatcher/Administrative Assistant
Atomic Plumbing
01.2007 - 01.2020
High School Diploma -
Currituck County High School
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