Tiffany Martinez Constanza
Manassas
Summary
Developed skills in fast-paced operational environment, focusing on strategic planning and team coordination. Demonstrates effective problem-solving and resource management abilities, adaptable to new challenges. Seeking to leverage these transferrable skills for impactful contributions in new field.
Overview
13
13
years of professional experience
Work History
Operation Manager
CVS Pharmacy
11.2011 - Current
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Employed time-management techniques effectively prioritizing daily tasks required for managing an online retail business.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Patient Engagement/Front Desk Receptionist
GPW Health Center
03.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Worked closely with other departments to address cross-functional issues impacting call center performance or customer satisfaction levels.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Registered Behavior Technician
Liam's Chance
05.2021 - 07.2021
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Treated clients and families with respect and dignity.
Sales and Leasing Consultant
Miller Toyota
12.2020 - 05.2021
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Prepared pricing agreements and contracts to close sales.
Assistant Teacher
La Petite Academy
03.2018 - 04.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted learning and social development through structured and unstructured playtime.
Front Desk Receptionist
Dental One Associates
03.2015 - 02.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Collected payments, processed transactions and updated relevant records. If patients needed assistance to help pay for dental procedures, I assisted them to apply for Carecredit.
Education
Bachelor of Science - Psychology
George Mason University
Fairfax, VAAssociate of Science - General Studies
Northern Virginia Community College
Annandale, VA12-2015
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA06-2012
Skills
- Scheduling and planning
- Operational efficiency
- Logistics management
- Cross-functional coordination
- Customer service
- Problem-solving
- Team leadership
- Organizational management
- Health and safety compliance
- Schedule management
- Staff training
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Patient Engagement/Front Desk Receptionist
GPW Health Center
03.2023 - 02.2024
Registered Behavior Technician
Liam's Chance
05.2021 - 07.2021
Sales and Leasing Consultant
Miller Toyota
12.2020 - 05.2021
Assistant Teacher
La Petite Academy
03.2018 - 04.2018
Front Desk Receptionist
Dental One Associates
03.2015 - 02.2016
Operation Manager
CVS Pharmacy
11.2011 - Current
Bachelor of Science - Psychology
George Mason University
Associate of Science - General Studies
Northern Virginia Community College
High School Diploma -
Woodbridge Senior High School
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