Tiffany Massingill
Wisconsin
Summary
Experienced with range of table games, ensuring compliance with all gaming regulations and maintaining game integrity. Utilizes strong communication skills to engage with patrons and provide top-tier customer service. Knowledge of casino operations and effective dispute resolution, ensuring smooth and enjoyable gaming experiences.
Overview
13
13
years of professional experience
Work History
Table Games Dealer
Potawatomi Hotel & Casino
Milwaukee, WI
09.2022 - 05.2026
- Dealt multiple table games, ensuring compliance with gaming regulations and house rules.
- Managed player interactions to enhance customer satisfaction and maintain game integrity.
- Trained new dealers on game procedures, promoting consistency and operational efficiency.
- Monitored gameplay for irregularities, reporting issues promptly to management for resolution.
- Oversaw cash handling and chip exchange processes, maintaining accuracy and security protocols.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
Fulfillment Associate
Amazon
11.2020 - 07.2022
- Followed procedures at all times for personal and team safety.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Packed ans filled orders in a timely matter.
- Prepared and checked outbound shipments for accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Followed SOPs to avoid mix-ups and damages to orders.
Food Service Employee
Wendy’s
10.2013 - 09.2020
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Greeted customers at counter to fulfill requests and answer questions.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Complete coursework towards a degree - Early Childhood Education
Dalton State College
Dalton, Ga07-2010
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Table management
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Game management
- Table game rules
- Strong mathematical skills
Timeline
Table Games Dealer
Potawatomi Hotel & Casino
09.2022 - 05.2026
Fulfillment Associate
Amazon
11.2020 - 07.2022
Food Service Employee
Wendy’s
10.2013 - 09.2020
Complete coursework towards a degree - Early Childhood Education
Dalton State College
Game Knowledge
Trained to deal Blackjack, Roulette, Baccarat, and a variety of Carnival games; examples being UTH, Mississippi stud and High Card Flush.