Tiffany M. Ford
Midlothian,NV
Summary
Exceptional administrative experience in all aspects of office relations. Excellent communication, interpersonal, and organizational skills. Extensive experience managing offices and serving as the primary point of contact and liaison between management, personnel, clients and vendors.
Overview
22
22
years of professional experience
Work History
Property Manager
Legend Property Group
01.2024 - 01.2025
- Oversee daily operations of 300 units
- Collaborate with staff members to carry out various projects in the community
- Actively involved in rent collection, receipting, and court process
- Write letters, and prepare legal notices to residents, as well as distribute all company or community issued notices
- Responsible for record keeping with an understanding of resident ledger analysis.
- Manage critical collection related deadlines
- Actively involved in and oversees preparation and processing of lease paperwork.
- Efficient and timely with processing all required administrative forms and reports.
- Responsible for reporting unusual or extraordinary circumstances regarding the property or residents that need to be escalated.
- Courteous, efficient handling of resident inquiries
- Collect and post rent payments to include adding late fees and or adjusting ledgers
- Manage leases and lease renewals for 300 units
- Communicate with contractors to schedule appointments and follow up to ensure it is complete
- Respond to leads from potential prospects to include scheduling tours, sending pictures, and or answering all questions related to leasing.
- Prepare and distribute 5 day notices in a timely manner
- Prepare and execute court paperwork to include filing judgment and possession when necessary and representing the company in court
- File warrant in debt when necessary
- Keep up with all paperwork and tenant files electronically and physically
- Inspect units after move out to ensure it is left in acceptable condition
- Post deposit accounting to close accounts after residents move out
- Execute transfer paperwork when applicable
- Collect necessary documents from prospective tenants needed to determine approval
- Prepare sales report weekly to show balances, move outs, move ins, vacancies, renewals, water usage, outstanding workorders etc.
Scheduling Accounting Customer Service
Brazilian Best Granite
01.2019 - 01.2024
- Create invoices for all new jobs, i.e., five warehouses (QuickBooks)
- Adjust invoices (QuickBooks)
- Add proper information for all new and existing jobs in company software and QuickBooks
- Collect payments (Payeezy), apply to invoice, email receipt, adjust invoice/profile to reflect play
- Schedule templates according to locality, square footage, and warehouse location (five locations)
- Ensure template guys have all proper information prior to template
- Manage and ensure availably for personal scheduling phone to all template guys during business hours and under special circumstances after.
- Ensure the correct point of contact is available (contractor or customer)
- Assist install manager: map installs according to square footage, locality, and proper time needed for extenuated services.
- Respond on personal scheduling phone to all contractors, retail customers, install and template employee in a timely fashion.
- Answer business phone to assist customers during business hours.
- Warehouse visits
- Assist in other departments when needed.
Customer Service Representative
Robinsons Plumbing Service
01.2018 - 01.2019
- Call taking and scheduling
- Invoicing
- Managing calendar w/ 12 technicians at all times
- Contract billing, change orders, etc
- Permits and inspections
- Manage major accounts to include Publix, Qdoba, etc
- Review and collect payments for past due accounts
- Submit and mange Net 30 agreements
- Assist with training with new hires
Office Manager
Family 1st of Virginia
01.2017 - 01.2018
- Enroll interested students in proper classes which includes; PCA, CNA, 68 hour medication aide, pharmacy tech, BLS, and first aid, T.O.V.A and 32 hour medication aide
- Go over application process thoroughly with each enrollee
- Ensure all prerequisites are met for each class
- Collecting payments in a timely fashion
- Coordinate class start and end dates
- Coordinate clinical sites
- Ensure that students are following policy and procedure at all times
- Handle onsite visits for recruiting
- Print all certificates upon completion of programs
- Handle disciplinary issues with students
- Oversee front office staff
- Coordinate instructors availability for teaching classes
- Schedule offsite classes
- Create and manage all invoices for facilities and or social services
Human Resources/Accounting Manager
Four Points By Sheraton Richmond Airport
01.2016 - 01.2017
- Conduct all background and drug screenings
- Conduct second/ on board interviews after meeting with department manager
- Conduct all new hire orientations
- Input employee information in ADP
- Enroll employees in time clock
- Manage all employee personnel files
- Reprimand employees as needed
- Always maintain a friendly and welcoming demeanor
- Mod shifts once a month
- Manage payroll
- Ensure daily revenue journal is up to date every day
- Handle all charge backs
- Count daily deposits and ensure they make it to the bank daily
- Manage A/R
- Bill all contracted airlines once a month
- Post checks to /R when they are received
- Post and reconcile checks in A/R
- Manage funds in company safe
- Deal with disputes at front desk when needed
Executive Admin/HR Coordinator
Four Points By Sheraton
01.2014 - 01.2016
- Maintain confidentiality regarding Human Resources related issues
- Performed pre-interview phone screening calls to enable managers to focus on the most desirable candidates.
- Scheduled interviews.
- Conduct new employee orientation.
- Prepare badges, passes, and identification cards for staff
- Assembling new hire information packs.
- Welcoming new employees and arranging induction programs for them
- Served as a link between leadership, management and employees by answering questions, communicating decisions and helping to resolve work related matters
- Participated in interview and selection process for various positions
- Conducted all drug screenings and background checks for all potential new hires
- Performed a wide range of clerical and administrative duties to support the day-to-day operations of the GM, DOS, DOC, sales and catering management team
- Obtained deposits, payments and signatures on all contracts, policies and BEO’s, and daily bank runs for deposits.
- Ensure all invoices are turned into corporate office in timely fashion with backup if required.
- Keep record of all purchase orders.
- Create and keep log of all certificates for complimentary stays
- Order all supplies for each department and keep record of packing slips.
- Manage company credit card and ensure all credit card receipts are sent to corporate.
- Compile petty cash receipts and expense reports for corporate and follow up to make sure checks are received.
Phone Operator
Answering Service of Richmond, North Chesterfield VA
01.2014 - 01.2015
- Answer the incoming calls, greet the caller in polite tone and respond to his requests or queries
- Use the several communication devices like telephone, switchboard, intercom, radio etc to establish sound communication between the organization and the associates
- Keep self-updated with the information about the events, meetings or conferences taking place in the organization. Provide vital information about the same on caller's requests
- Maintain secrecy in terms of confidential and sensitive subject matter of the organization
- Responsible to manage the communication network of the organization and provide assistance to the callers by responding to their requests
Administrative Assistant
DePalma Hotel Corporation
01.2012 - 01.2013
- Receptionist – Answering telephone, screening calls, problem solving, connecting calls and taking messages.
- Oversee front office operation and provided excellent customer service
- Dispatch service technicians & communicate with hotels and vendors
- Secretary – Taking dictation, typing letters and typing invoices
- Front line customer service, book keeping, collections and customer order processing
- Maintaining office supplies and equipment
- Advanced Communication skills and Customer Service experience
- Compile, organize, label and box company information for storage purposes
Administrative Assistant
Axiom Corporation
01.2009 - 01.2012
- Receptionist – Answering telephone, screening calls, problem solving, connecting calls and taking messages.
- Bookkeeper – Entering accounts payable and accounts receivable for clients and reconciling to bank statements. Inputting journal entries and issuing 1099’s
- Secretary – Taking dictation, typing letters and typing invoices. Maintaining office supplies and equipment.
- Advanced Communication skills and Customer Service experience
- Compile, organize, label and box company information for storage purposes
- Oversee front office operation and provided excellent customer service
Childcare Supervisor
Montessori School
01.2009 - 01.2011
- Responsible for the supervision of a staff of four people within the after school child-care program
- Responsible for the recruitment and training of new staff
- Managed the needs/requirements of forty children under the age of six years old as well as the staff employed for after school hours program
- Responsible for group activities with staff to ensure the after school program is ran fluently at all times
- Responsible to ensure safety equipment was up to date and applicable for children and staff
Front Desk Guest Service Representative
Holiday Inn Express Hotel and Suites
01.2008 - 01.2010
- Build customer relationships
- Face to face customer interaction
- Cash handling
- Check customers in/out of the facility
- Make needs based decision regarding customer satisfaction
- Financial Reporting
- Reconciliations
- Administration (emails, faxes, filing, answering phones, etc.)
Cashier
Wal-Mart Supercenter
01.2006 - 01.2007
- Responsible for handling credit card and cash transactions for customer purchases
- Responsible for balanced cash draw at close of shift
- Daily interfacing with a diverse customer population
- Cooperative and enthusiastic.
Cashier
Arby’s
01.2004 - 01.2006
- Welcome the customers with proper verbiage and receiving their food orders politely
- Transfer the food orders to the cooking staff to ensure order was prepared correctly
- Monitor food quality and service quality of orders being served
- Tally the orders served and collecting monetary funds
- Generate and forwarding the periodic cash reports to the supervisor
- Maintain detailed records of served orders and collected cash
- Assist the cashier in generation of the daily cash reports
- Immense familiarity with the general duties of a fast food cashier
- Vast exposure to the commonly arising troubles at cash counters and ability to find innovative remedies for situations
- Extra ordinary fluency in communication and enormous customer convincing abilities
Tutor
RCAPP
01.2003 - 01.2004
- Work as a team with eight others to teach a class of 25 middle school students in developmental reading skills, grammar, writing, math and science
- Lead two self-esteem groups for special needs children aged 11 to 12
- Write detailed notes on each student’s weekly progress
- Build a special relationship and deal with each student according to their educational literacy and background circumstances
Education
University of Texas at Arlington
Arlington, TX02.2026
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Tarrant County College
Arlington, TX01.2009
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Navarro Community College
Corsicana, TX01.2008
Advanced Diploma - undefined
Thomas Jefferson High School
Richmond, VA01.2007
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Franklin Military Academy
01.2006
Skills
- Microsoft Office, Windows, M3, Yardi, ADP, Rent Café, Avid Exchange, Google Calendar, QuickBooks, DocuSign, Moraware, Appfolio, AdobeSign
- Accounts Payable & Receivable
- Time management and organization
- Office Administration/Management
- Customer/Employee relations
- Human Resource coordination
- Scheduling/Dispatching
- Property Management
Timeline
Property Manager
Legend Property Group
01.2024 - 01.2025
Scheduling Accounting Customer Service
Brazilian Best Granite
01.2019 - 01.2024
Customer Service Representative
Robinsons Plumbing Service
01.2018 - 01.2019
Office Manager
Family 1st of Virginia
01.2017 - 01.2018
Human Resources/Accounting Manager
Four Points By Sheraton Richmond Airport
01.2016 - 01.2017
Executive Admin/HR Coordinator
Four Points By Sheraton
01.2014 - 01.2016
Phone Operator
Answering Service of Richmond, North Chesterfield VA
01.2014 - 01.2015
Administrative Assistant
DePalma Hotel Corporation
01.2012 - 01.2013
Administrative Assistant
Axiom Corporation
01.2009 - 01.2012
Childcare Supervisor
Montessori School
01.2009 - 01.2011
Front Desk Guest Service Representative
Holiday Inn Express Hotel and Suites
01.2008 - 01.2010
Cashier
Wal-Mart Supercenter
01.2006 - 01.2007
Cashier
Arby’s
01.2004 - 01.2006
Tutor
RCAPP
01.2003 - 01.2004
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Tarrant County College
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Navarro Community College
Advanced Diploma - undefined
Thomas Jefferson High School
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Franklin Military Academy
University of Texas at Arlington