Tiffany Novilla
Customer Solutions Professional
Goode,VA
Summary
Customer solutions professional, pursuing a new project management opportunity, who is passionate about customer relations, streamlining processes, and delivering successful projects. Proven ability to anticipate risks, eliminate bottlenecks, and maintain alignment from kickoff to implementation. Skilled in balancing customer expectations with organizational constraints, building trust with stakeholders, and communicating progress. Seeking to leverage my experience and transferable skills, such as leadership, customer relations, strategic problem-solving, and operational efficiency, within another industry.
Overview
23
23
years of professional experience
Work History
Corporate Customer Solutions Manager
Delta Star, Inc.
09.2021 - 03.2025
- Led team of Project Administrator & Logistics Manager professionals, ensuring reliable delivery of high-quality products & services.
- Oversaw budget planning & resource allocation for the team, ensuring maximum efficiency and cost effectiveness.
- Promoted process improvement innovation & problem-solving efforts to create standard procedures and an interactive project dashboard.
- Collaborated with cross-functional teams to ensure a seamless hand-off from pre-sale engagement to warranty period support.
Supervisor, Project Administration
Delta Star, Inc.
09.2018 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Boosted overall productivity by implementing efficient time management strategies that prioritized critical tasks.
Lead Project Administrator
Delta Star, Inc.
09.2015 - 09.2018
- Managed customers' experiences & expectations from order receipt through warranty period.
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Managed incoming change requests from stakeholders & customers by prioritizing tasks based on urgency and relevance.
Operations Business Analyst
Genworth
11.2014 - 09.2015
- Collaborated with stakeholders to analyze complex system and process challenges, translating business needs into functional project specifications.
- Liaised between process owners, subject matter experts, and cross-functional teams to define and document detailed business and technical requirements.
- Assessed business requirements to identify automation opportunities and integrate solutions with existing engineering and operational workflow.
- Maintained strong cross-functional relationships and a deep understanding of company-specific engineering, administrative systems, and business processes.
Configuration Management
L3Harris
, Virginia
08.2013 - 11.2014
- Partnered with Project Management, Engineering, and Manufacturing teams to implement new products within the Product Lifecycle Management and Configuration tools, ensuring seamless integration.
- Managed and oversee system information updates and configuration changes, evaluating their impact across all business units to ensure operational continuity.
- Conducted system validation and performance testing, documenting findings to support product functionality throughout its lifecycle.
- Ensured product documentation accuracy while maintaining alignment with the physical design, engineering specifications, and compliance standards.
Contract Administrator
L3Harris
06.2010 - 08.2013
- Served as the liaison between the Program Manager and stakeholders such as operations, planning, product management, and procurement, to ensure seamless communication and execution.
- Enforced contractual requirements from contract booking through customer acceptance, ensuring compliance with delivery timelines and performance obligations.
- Monitored and maintained accurate revenue recognition for programs, ensuring financial reporting aligns with business objectives and contractual milestones.
- Facilitated cross-functional coordination between program management, finance, product management, supply chain, and manufacturing to ensure programs stay on schedule.
Sales & Marketing Administrator
Benchmark Systems
05.2002 - 01.2010
- Led the Inside Sales and Customer Service teams, ensuring operational efficiency and alignment with project objectives.
- Implemented and managed CRM and sales quoting databases, optimizing data accuracy and efficiency in customer relationship management.
- Coordinated the development and execution of sales contracts and proposals, ensuring accuracy and compliance with project requirements.
- Managed the lead generation strategies and pipeline development, ensuring structured workflows for customer engagement and business growth.
Education
Bachelor of Science - Mathematics
University of Mary Washington
Fredericksburg, VA05.2002
Skills
Communication: effective written & verbal, active listening
Leadership: team management, delegation, mentoring
Problem-Solving: analytical thinking, decision-making
Technical Skills: proficient in Microsoft Office Suite & CRM
Data Skills: data analysis, reporting, data-driven decision making
Interpersonal Skills: teamwork, collaborative mindset
Professionalism: accountability, responsibility, attention to detail
Timeline
Corporate Customer Solutions Manager
Delta Star, Inc.
09.2021 - 03.2025
Supervisor, Project Administration
Delta Star, Inc.
09.2018 - 09.2021
Lead Project Administrator
Delta Star, Inc.
09.2015 - 09.2018
Operations Business Analyst
Genworth
11.2014 - 09.2015
Configuration Management
L3Harris
08.2013 - 11.2014
Contract Administrator
L3Harris
06.2010 - 08.2013
Sales & Marketing Administrator
Benchmark Systems
05.2002 - 01.2010
Bachelor of Science - Mathematics
University of Mary Washington