TIFFANY PANNELL
Arrington
Summary
Skilled team player with a strong background in all work environments. Works well independently to handle assignments and always is ready to go beyond basic assignments. Quick learner with good computer abilities. Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
19
19
years of professional experience
Work History
Occupational Health Specialist
Augusta Medical Center
Fishersville
10.2024 - 01.2026
- Advised management on regulatory compliance and recommended improvements in health policies to enhance workplace safety.
- Guided management on strategies for addressing employee health issues, promoting a healthier work environment.
- Prepared comprehensive reports on site visit findings, identifying key areas for improvement in workplace conditions.
- Analyzed accounts for accuracy of coding and billing procedures.
- Worked collaboratively with other departments to resolve billing disputes.
- Researched customer complaints and billing issues.
- Developed and maintained charge capture processes for accurate billing.
- Resolved customer complaints regarding billing issues promptly and efficiently.
Patient Access Representative
Blue Ridge Medical Center
Arrington
04.2020 - 03.2024
- Verified insurance eligibility and processed patient information, ensuring accurate billing outcomes.
- Facilitated patient check-in and registration processes at Blue Ridge Medical Center.
- Scheduled appointments and managed patient records efficiently and accurately.
- Coordinated communication between patients and healthcare providers to clarify appointments and services.
- Assisted patients with inquiries regarding services, appointments, and insurance options.
- Trained new staff on patient access procedures and system navigation techniques.
- Developed workflows that streamlined patient access processes and improved service delivery.
- Resolved patient concerns promptly while maintaining a professional demeanor at all times.
- Collected co-pays and other payments from patients at time of service.
PATIENT ACCESS ASSOCIATE SENIOR
University of Virginia Medical Center
Charlottesville
10.2018 - 04.2019
- Coordinated follow-up appointments and adjusted schedules to enhance patient access and care.
- Answered patient calls and directed them to correct departments to ensure timely assistance.
- Resolved patient concerns by carefully collecting information and providing effective solutions.
- Managing the paging system to page the correct doctors for triage calls.
- Handled switchboard telephone operations to ensure effective communication.
- Working with other team members to schedule with other providers in a different department.
- Executed basic and advanced computer tasks to enhance workflow efficiency.
- Submitted forms to the appropriate doctors for prescription refills.
- Collaborated with team members to address and resolve various situations.
HEAD UNIT COORDINATOR (HUC)
HealthSouth
Charlottesville
04.2010 - 01.2015
- Guided visitors to staff members and business locations with warm, personable approach.
- Coordinated supply ordering, organization, and rotation to ensure availability and readiness for daily operations.
- Communicated with Doctors concerning patient upcoming appointments/procedures.
- Managed emergency response procedures during critical incidents.
- Collaborated with team members to execute daily assignments, contributing to achievement of team targets.
- Improved computer systems functionality, enabling seamless support for departmental workflows.
- Developed the employee work schedule.
- Addressed and resolved difficult situations with professionalism and empathy.
PHARMACY TECHNICIAN/CASHIER
Rite Aid Pharmacy
Lovingston
05.2008 - 03.2010
- Filled prescriptions by retrieving, counting, and pouring pharmaceuticals, verifying accuracy and checking for potential interactions.
- Managed data entry of patient and drug information in pharmacy systems under the direction of the Pharmacy Manager, Staff Pharmacist, and Store Manager.
- Adhered to the company policy regarding good faith dispensing during all prescription dispensing activities.
- Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures.
- Managed inventory to ensure optimal stock levels and support pharmacy operations.
- Assisted customers and patients by offering information on goods and services.
- Resolved customer issues and answered questions to ensure a positive customer experience.
- Cultivated customer loyalty by developing strong relationships with valued customers.
- Conducted outreach to physicians and customers to facilitate communication.
SALES ASSOCIATE/CASHIER
Ski Barn
Roseland
05.2007 - 03.2008
- Recommended products to customers, based on customers' needs and interests.
- Answered customer inquiries about products, prices, availability, uses, and credit terms to enhance shopping experience.
- Processed customer transactions efficiently at the register.
- Collaborated with manufacturers to maintain optimal stock levels and resolve product issues, ensuring product availability.
- Maintained updated records of customer business operations, sales histories, and key personnel to support sales initiatives.
- Organized and replenished winter equipment inventory on sales floor.
Education
HIGH SCHOOL DIPLOMA - General Studies
Nelson County High School
Lovingston, VA06-2008
Skills
- Occupational health
- Patient Communication
- Scheduling
- Record Management
- Data analysis
- Supply Chain Management
- Data Spreadsheets
- Microsoft software
- Invoices
- Customer Satisfaction
Timeline
Occupational Health Specialist
Augusta Medical Center
10.2024 - 01.2026
Patient Access Representative
Blue Ridge Medical Center
04.2020 - 03.2024
PATIENT ACCESS ASSOCIATE SENIOR
University of Virginia Medical Center
10.2018 - 04.2019
HEAD UNIT COORDINATOR (HUC)
HealthSouth
04.2010 - 01.2015
PHARMACY TECHNICIAN/CASHIER
Rite Aid Pharmacy
05.2008 - 03.2010
SALES ASSOCIATE/CASHIER
Ski Barn
05.2007 - 03.2008
HIGH SCHOOL DIPLOMA - General Studies
Nelson County High School