Tiffany Pennell
Portsmouth
Summary
Experienced professional billing expert with a strong track record in managing billing processes and ensuring precise invoicing. Collaborative team player adept at adapting to evolving needs, consistently delivering dependable outcomes. Demonstrated expertise in accounts receivable, data entry, and customer service, prioritizing efficiency and accuracy. Recognized for upholding high standards and employing a results-driven approach.
Overview
13
13
years of professional experience
Work History
Billing Assistant
Helping Hands Therapy Services
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Produced and mailed invoices, payment reminders, and financial notices.
- Managed electronic filing system for efficient organization of billing documents, resulting in improved accessibility for internal teams.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
Office Manager
Virginia Innovative Therapy Associates LLC
09.2022 - 02.2023
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Assisted billing department in day to day needs
- Used EMR WebPT to keep up with client accounts and scheduling
- Managed, scheduled and coordinated office functions and activities for employees
- Reviewed files and records to obtain information and respond to requests
- Monitored payments due from clients and promptly contacted clients with past due payments
- Elevated customer satisfaction ratings by promptly resolving client and case issues
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
Billing Specialist
Virginia Innovative Therapy Associates LLC
02.2021 - 09.2022
- Processed billing for various insurance carriers
- Called insurance providers for issues with payments
- Pulled claims to ensure they are paid in a timely manner
- Submitted claims into Tricare portal with ICD10 codes and procedure codes
- Posted payments on accounts
- Determined authorizations based on type of insurance
- Followed up on claims when they were denied
- Set up accounts for clients
- Coordinated with doctors for signed paperwork and documentation
- Answered phone calls
Billing Specialist
Aveanna Healthcare
08.2012 - 02.2021
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Processed invoices, adjustments and credit memos to customers
- Contacted insurance providers to verify insurance information and obtain billing authorizations
- Performed data import, scanning or manual keying processes to verify invoice accuracy
- Investigated and resolved issues to maintain billing accuracy
- Accurately and concisely documented notes in patient files in adherence with HIPAA regulations
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues
- Verified insurance eligibility for patients by calling appropriate parties
- Used a variety of EMR's to track patient accounts
- (Softaid, HealthTrust, GLS)
Education
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06-2009
Skills
- Accounts payable and receivable
- Medical billing and collections
- Availity
- Customer service
- HIPAA compliance
- Billing systems and software
- Insurance verification
- Tricare insurance portal
- Claims research
Websites
Timeline
Billing Assistant
Helping Hands Therapy Services
02.2023 - Current
Office Manager
Virginia Innovative Therapy Associates LLC
09.2022 - 02.2023
Billing Specialist
Virginia Innovative Therapy Associates LLC
02.2021 - 09.2022
Billing Specialist
Aveanna Healthcare
08.2012 - 02.2021
High School Diploma -
Woodrow Wilson High School
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