Tiffany Rothgeb

• Managed front desk operations, ensuring smooth patient check-in and check-out processes.
• Coordinated appointment scheduling, optimizing clinic workflow and reducing wait times.
• Assisted in handling client inquiries, providing exceptional customer service and support.
• Maintained accurate patient records using veterinary management software for efficient data retrieval.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Implemented digital filing system for patient records, increasing data accessibility and security standards.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

• Coordinated adoption events to promote animal welfare and increase adoption rates.
• Organized fundraising events that generated significant financial contributions towards supporting our mission of connecting pets with loving families.
• Streamlined application processes, enhancing efficiency in adoption procedures.
• Implemented follow-up procedures to ensure post-adoption satisfaction and support.
• Developed and implemented outreach programs to increase community engagement and awareness of adoption services.
• Managed applicant screenings, matching families with suitable pets based on preferences and needs.

• Executed appointment scheduling using Cornerstone software, ensuring optimal time management and client satisfaction.
• Coordinated communication efforts among doctors, patients, and hospitals to ensure seamless information exchange.
• Enhanced customer satisfaction by effectively managing telephone inquiries and directing them to the right departments.
• Managed prescription fulfillment to ensure timely access to medications for patients.
• Processed payments through various systems to ensure accurate financial transactions.
• Achieved seamless document management by optimizing fax and scanning operations. Enhanced team productivity through reliable support in document transmission. Improved workflow efficiency by maintaining high standards in equipment performance.
• Facilitated completion of essential tasks to enhance team productivity throughout the day.

• Enhanced visitor experience by efficiently directing them to suitable departments. Addressed customer needs and delivered essential resources to support their inquiries.
• Achieved high customer satisfaction by promptly addressing inquiries through phone, in-person, and email communication.
• Executed problem-solving strategies to identify and resolve operational challenges.
• Oversaw administrative tasks including faxing, filing, emailing, and copying to support team operations.
• Evaluated and processed adoption applications in accordance with established guidelines.
• Documented and organized application and adoption records to support operational efficiency.
• Conducted outreach to customers and veterinary offices to confirm and validate information.
• Coordinated adoption appointment scheduling to enhance client experience and support animal placement.
• Executed task completion and provided support across various projects.
• Achieved high standards of animal welfare through effective care management. Enhanced animal health and behavior by implementing best practices in care routines. Improved facility cleanliness and safety through diligent maintenance efforts.
• Assisted in managing QuickBooks and Microsoft Office applications to support daily operations. Provided technical support for various computer programs to enhance user experience. Facilitated connections between software systems to improve workflow efficiency.
• Managed social media platforms to foster community engagement and brand loyalty.
• Designed and delivered training programs aimed at improving employee performance and productivity.

• Engaged with customers directly to address inquiries and resolve issues.
• Managed appointment scheduling through Cornerstone software, ensuring optimal time allocation and resource management.
• Facilitated correspondence between doctors, clients, and hospitals to ensure effective communication.
• Handled incoming calls and welcomed customers with genuine hospitality to enhance their experience.
• Processed payments through various systems to ensure transaction accuracy.
• Managed the faxing and scanning of documents, maintaining accurate records and ensuring document integrity.

• Engaged directly with customers to address inquiries and provide solutions.
• Facilitated correspondence between medical professionals and patients to ensure clear communication.
• Facilitated customer interactions by answering calls and delivering authentic greetings.
• Performed comprehensive document handling, including faxing, copying, and scanning to maintain accurate records.
• Assisted in organizing and maintaining filing charts for efficient data retrieval. Supported team members in accessing necessary documents promptly. Contributed to the overall accuracy of filing systems.
• Executed confirmation of appointments via telephone communication.
• Provided essential assistance to doctors during examinations to enhance patient care.
• Executed treatment plans to ensure adherence to physician's orders and enhance patient care.
• Managed data entry and record-keeping processes for exam results to ensure accurate information tracking.
• Processed and dispensed prescriptions with precision and accuracy.
• Maintained cleanliness of kennels and additional facilities to support animal health and welfare.

• Implemented cleaning protocols for kennel rooms and floors, enhancing sanitation and preventing the spread of disease.
• Tracked and recorded daily observations of animal behavior to ensure health and well-being.
• Executed twice-daily feeding routines to maintain animal health and well-being.
• Engaged with visitors and potential adopters to address inquiries and promote adoption opportunities.
• Conducted regular assessments and restocked cleaning and animal supplies to support facility cleanliness and animal care.
• Oversaw household tasks, including dishwashing and laundry management, to promote a tidy living environment.
• Conducted structured socialization sessions to improve animal adaptability and reduce anxiety.
• Completed diverse assignments from leadership to ensure project objectives were met.
• Conducted thorough examinations to determine illnesses and delivered appropriate vaccines and medications as required.
• Executed data entry of patient information and medical records to ensure compliance and accessibility in database.
• Provided essential fluid therapy to maintain optimal patient health and comfort during treatment.

Engaged in comprehensive training to understand the protocols and responsibilities associated with euthanasia.

• Oversaw front desk activities by coordinating visitor interactions and managing incoming communications. Led efforts in organizing appointment schedules and maintaining accurate documentation. Enhanced client relations through effective information dissemination and support.
• Managed database entries for adoption cases, ensuring timely and efficient processing of applications.
• Utilized QuickBooks for financial tracking and reporting. Assisted in document preparation using Word. Supported data analysis and management through Excel.
• Trained new staff on animal handling procedures and safety protocols.
• Coordinated adoption events, enhancing community engagement and awareness.
• Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
• Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
• Educated visitors and staff on proper animal care and handling.
• Consulted with veterinarians to diagnose problems and administered prescribed treatments.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.