Tiffany Stacy

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Balance daily cash deposits and vault inventory with zero error rate.

Project Planning: Develop comprehensive project plans outlining timelines, budgets, and resources required for the successful establishment of the restaurant and brewery.

Team Management: Lead and coordinate a multidisciplinary team including architects, contractors, interior designers, and vendors to ensure all aspects of the project are executed efficiently and according to specifications.

Budget Management: Create and manage budgets for various project components including construction, equipment procurement, staffing, and marketing, ensuring cost-effectiveness and adherence to financial targets.

Vendor and Supplier Coordination: Source and negotiate contracts with suppliers for equipment, furniture, and raw materials, ensuring timely delivery and quality control.

Regulatory Compliance: Navigate regulatory requirements and obtain necessary permits and licenses for the operation of a restaurant and brewery, ensuring full compliance with health, safety, and zoning regulations.

Construction Oversight: Oversee all aspects of construction, from site preparation and building renovations to installation of brewery equipment and kitchen facilities, ensuring adherence to design specifications and building codes.

Menu Development Support: Collaborate with chefs and brewers in menu and beer selection, providing input on kitchen layout, equipment needs, and brewery setup to optimize optional efficiency and customer experience.

Small Business Loans; Forgiveness Specialist/Team Lead

• Lead team of 20+ on execution of training as well as daily job functions
• Reviewed team member applications and relayed important changes to team
• Processed Forgiveness applications for Paycheck Protection Program, start to finish
• Uploaded and reviewed documentation to verify documents met requirements
• Maintained compliance with privacy and security requirements, as well as federal statues covering Paycheck Protection Program (Small Business) loans

Team Captain and Small Business Loans Application Reviewer

• Recalculated all applications team members received from start to finish before sending to SBA
• Cross-trained existing employees to maximize team agility and performance
• Coordinated with various departments to achieve timely, accurate and fair proceedings
• Reviewed financial statements and contacted customers to clarify details
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
• Evaluated approvals against establishment by bank and government lending standards

Teller

• Received Star Performer recognition
• Performed all Teller transaction duties
• Open and Closed Branch following branch procedures
• Serviced, balanced and loaded ATM weekly
• Set up appointments while actively identifying needs with potential and current customers to promote new products and services
• Performed all vault duties to handle large deposits and distribute currency to coworkers
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies
• Made introduction and referred customers financial needs to other bankers and partners as needed
• Coached and prepared for all company audits
• Enlisted to help educate employees on new or evolving policy and procedures, and in branch training continuation and development

Personal Banker

• Assisted customers with setting up or closing accounts, completing loan applications, signing up for new services and account maintenance.
• Promoted financial product features by maintaining excellent service offering knowledge and discussed technical details to overcome objections
• Worked closely with management to strategize sales techniques to increase branch production and customer service
• Performed all duties of Safe Deposit Box opening, closing and providing access
• Expanded client base by promoting new financial products based on identifying key needs
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
• Networked to increase client base and encourage existing clients to expand financial portfolios
• Created financial solutions to meet customer needs and provide competitive edge
• Achieved consistent recognition as top sales performer

Shift supervisor

• Opened and closed store on daily basis
• Assisted customers and co-workers with their questions, problems and complaints
• Operated Cash register
• Responsible for all cash and check transactions and making daily bank deposits
• Maintained inventory levels and ordering merchandise
• Assumed the duties of the manager in their absence

Nationally Certified Pharmacy Technician

• Answered incoming phone calls and addressed questions from customers and healthcare providers
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
• Entered and processed patients' prescriptions into internal system.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Stocked, labeled and inventoried medication to keep accurate records.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.