Tiffany Wright
Hampton
Summary
To provide the best customer experience to any client I have the pleasure of assisting.
Healthcare professional with solid track record in patient transport. Proven ability to ensure safe and efficient patient movement, contributing to overall patient care and satisfaction. Known for excellent teamwork, adaptability, and attention to detail in fast-paced environment.
Overview
11
11
years of professional experience
Work History
Patient Transporter
Charis Services LLC
06.2024 - Current
- Transported patients safely between departments, ensuring timely arrivals for scheduled procedures.
- Assisted nursing staff with patient transfers, maintaining comfort and safety throughout the process.
- Monitored equipment and supplies, reporting any shortages to ensure operational efficiency.
- Collaborated with healthcare teams to streamline patient flow and enhance service delivery.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using power chairs, rollaters, wheelchairs
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Maintained confidentiality of patient data and condition to safeguard health information.
Applications Customer Service Representative
Willis Towers Watson
09.2022 - 09.2024
- Use a consultative approach to finalize the applicant’s application in a very structured process
- Effectively and empathetically communicate over the phone
- Clearly articulate application verbiage to meet legal requirements around the application
- Use problem solving skills to identify root causes and issues inquiries and provide feedback on resolutions
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Licensed Life and Health Insurance Agent
World Financial Group
08.2022 - 08.2024
- Provide insurance purchasing advise to clients
- Provide financial literacy advice to clients
- Provide excellent customer service to maintain and retain client base
- Maintain electronic and paper records
- Assist clients with the claims process
- Assisted clients in navigating complex policy information and claims processes.
- Developed tailored insurance solutions to meet individual client needs.
- Conducted regular follow-ups to ensure client satisfaction and retention.
Retention Specialist
Charter Communications
10.2021 - 06.2022
- Find solutions to grow and maintain existing relationships with current residential customers.
- Provide customers with the ability to upgrade or downgrade their current services.
- Analyze customer behavior
- Develop aggressive retention strategies based on customer feedback.
Site Assigned Substitute Teacher
Va Beach Public Schools
03.2021 - 07.2021
- Engaged students in discussions to promote interest and drive learning.
- Requested as substitute teacher based on excellent referrals and trusted performance
- Provided notes and reports on school day activities to primary teacher
- Implemented lesson plans to educate students about key concepts.
- Enforced classroom routines to keep students on schedule and operating at a consistent level.
Insurance agent
Jimmy Fay state farm
02.2020 - 08.2020
- Pursued continued professional development through insurance workshops, courses and webinars
- Upsold products to policyholders and potential new clients
- Sold car and home insurance
- Offered policy guidance and management
- Provided customer service to current policy holders
Car Sales Consultant
First Team Automotive
03.2019 - 02.2020
- Worked with customers and management to reach price agreements and explain all warranty, sales and option package procedures
- Answered customer emails and telephone requests for information
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service
- Oversaw customer test drives and demonstrated standard and optional features
- Filled out paperwork to register vehicles and complete sales
Airline Customer Service Agent
American Airlines
09.2015 - 02.2019
- Assisted customers with ticket purchases, trip planning, pricing and scheduling
- Completed order transactions and generated travel documentation and detailed itineraries
- Addressed customer inquiries via email, telephone calls providing prompt response or follow-up
- Entered information in multiple software systems to maintain updated details related to customer ticket orders, reservations and payment methods
Education
Master of music -
The Boston Conservatory
05.1997
Bachelor of arts - undefined
Hampton University
08.1995
Skills
- Individualized care
- Analytical skills
- Video conferencing
- Smartboard Technology
- Sales
- Patient communication
- Patient safety
- Patient confidentiality
- Customer service
Timeline
Patient Transporter
Charis Services LLC
06.2024 - Current
Applications Customer Service Representative
Willis Towers Watson
09.2022 - 09.2024
Licensed Life and Health Insurance Agent
World Financial Group
08.2022 - 08.2024
Retention Specialist
Charter Communications
10.2021 - 06.2022
Site Assigned Substitute Teacher
Va Beach Public Schools
03.2021 - 07.2021
Insurance agent
Jimmy Fay state farm
02.2020 - 08.2020
Car Sales Consultant
First Team Automotive
03.2019 - 02.2020
Airline Customer Service Agent
American Airlines
09.2015 - 02.2019
Bachelor of arts - undefined
Hampton University
Master of music -
The Boston Conservatory