Tifiana A. Campbell
Portsmouth
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Aviation Maintenance Administrator
United States Navy, USN
01.2024 - Current
- Managed collateral risk by adhering to policies, procedures and regulations.
- Created and maintained daily and weekly reports for department head(s).
- Partnered with lines of business and others to support efforts to improve collateral performance and timely execution.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Organized ongoing maintenance schedules to boost system performance.
Customer Service Representative
Qualfon
07.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
Administrative Assistant
Emporium
01.2023 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Performed research to collect and record industry data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Air Transportation Ground Instructor/Data Entry Specialist/International Flight Attendant
Eastern Airlines
01.2014 - 12.2022
- Transfer/enter data from hard copy to digital
- Create reports from data to include invoices, purchase orders, and worksheets
- Review data for errors, redundancies, and other issues
- Sort and file digital documents
- Follow data confidentiality processes
- Prioritize tasks and meet deadlines
- Manage and train flight attendants as required by the approved and accepted training manuals for the airline
- Train flight attendants on customer service skills onboard an aircraft to include services, presentation, communication/interaction, and experience
- Conferred with customers about any concerns related to inflight services, air travel and flight experience
- Surpassed performance objectives by approaching all training and interactions with customer-centric solutions, professionalism, and resourcefulness
- Trained individual clients in art of aviation through theoretical and practical flight instruction.
- Verified safety of students while using aircrafts by performing regular inspections of aircrafts, checking weather reports and matching level of competence of students to complex training and instructions.
- Advised students on selecting and developing effective study habits for self-enrichment topics.
Administrative Assistant
Dynamic Engineering
01.2010 - 12.2013
- Coordinate staff and other meetings
- Schedule appointments and maintain calendars
- Write correspondence
- Write and edit documents such as letters/reports and instruction documents
Freight Clerk
Guyana National Shipping
01.2010 - 12.2013
- Check manifests, invoices, and orders to ensure they are recorded accurately for either incoming or outgoing shipments
- Work closely with suppliers and customers to ensure any problems, damages or anomalies are corrected
Education
High School Diploma -
Penn Foster Hight School
01-2023
Skills
- Communication
- Costumer Service
- Quality assurance management
- Conflict resolution techniques
- Resource allocation
- Data analysis
- Complaint resolution
- Account updating
- Scheduling
- Reception oversight
- Memo preparation
- Research
Leadership Experience
- Developed the knowledge over the years to Mentor & Motivate.
- Demonstrate leadership and team building skills.
- Creative at problem solving.
- Act in the capacity of leadership roles to include coaching and/or motivating team members.
- Trustworthy, making it easy for team members to count on me.
Timeline
Aviation Maintenance Administrator
United States Navy, USN
01.2024 - Current
Customer Service Representative
Qualfon
07.2023 - 12.2023
Administrative Assistant
Emporium
01.2023 - 07.2023
Air Transportation Ground Instructor/Data Entry Specialist/International Flight Attendant
Eastern Airlines
01.2014 - 12.2022
Administrative Assistant
Dynamic Engineering
01.2010 - 12.2013
Freight Clerk
Guyana National Shipping
01.2010 - 12.2013
High School Diploma -
Penn Foster Hight School
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