Tija Begovic
Virginia Beach
Summary
Dedicated customer service professional with over 20 years of experience in a self-operated, fast-paced environment, known for exceeding performance expectations and building strong client relationships. Achievements include consistently delivering quality results that drive referrals and repeat business. Expertise encompasses training, evaluation, and handling diverse responsibilities effectively. Committed to leveraging skills for continued growth and excellence in customer service.
Overview
20
20
years of professional experience
Work History
Honor Guard and Support Member
Virginia Beach Volunteer Rescue Squad, Rescue 14
Virginia Beach
06.2014 - Current
- Appointed to represent the organization with dignity and respect at ceremonies and community events, display and escort flags, and honor fallen EMS members.
Independent Cleaning Service Provider
Self-Owned and Operated
Virginia Beach
01.2005 - Current
- Manages all aspects of a successful cleaning business, servicing a diverse clientele of residential and commercial properties.
- Develops and maintained a loyal client base through exceptional service, resulting in a high rate of repeat business and referrals.
- Schedules and coordinated cleaning appointments, ensuring timely and efficient service delivery.
- Creates customized cleaning plans tailored to individual client needs and preferences, enhancing client satisfaction and customer relations.
- Handles all bookkeeping and invoicing processes, maintaining accurate records of services rendered and payments received.
- Establishes strong client relationships through clear communication and a friendly demeanor, addressing client inquiries and special requests promptly.
State Proctor and Evaluator
City of Virginia Beach
Virginia Beach
01.2013 - 06.2020
- Facilitated city-required EMT training programs by overseeing practical assessments, ensuring compliance with educational standards, and providing constructive feedback to enhance students' skills and readiness for emergency medical situations.
- Administered state-level evaluations for EMT candidates, validating their competencies in adherence to Virginia First Responder regulations, and ensuring the integrity and accuracy of the certification process.
Emergency Medical Technician
Virginia Beach Volunteer Rescue Squad, Rescue 14
Virginia Beach
09.2012 - 05.2020
- Certified to perform CPR, First Aid, and BLS to all patients needing medical attention
- Evaluated patients by checking vitals and screened patients using the "ABC" assessment in order to treat significant injuries and non life-threatening injuries
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
- Delivered rapid response aid by administering CPR and utilizing AED defibrillator for effective resuscitation.
- Operated LUCAS device to deliver automated chest compressions in critical situations.
- Demonstrated dedication to providing quality care and maintain patient safety through continued training and education.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Skills
- Customer service
- Time management
- Quality assurance
- Scheduling
- Exceptional communication
- Client relations
- Emergency response
- Team collaboration
- Client relationship management
- Problem solving
- Attention to detail
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
Croatian
Native/ Bilingual
Timeline
Honor Guard and Support Member
Virginia Beach Volunteer Rescue Squad, Rescue 14
06.2014 - Current
State Proctor and Evaluator
City of Virginia Beach
01.2013 - 06.2020
Emergency Medical Technician
Virginia Beach Volunteer Rescue Squad, Rescue 14
09.2012 - 05.2020
Independent Cleaning Service Provider
Self-Owned and Operated
01.2005 - Current
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