Tim Lawson
Midlothian,VA
Summary
Accomplished Supplier Management Director, Business Relationship Manager, Sales Executive, Account Manager, IT Operations Manager and District Chief/EMT experienced in a broad spectrum from relationship management, people management, sales and technical operations. Looking to utilize my extensive experience with an organization that values hard work, dedication and in-depth technical knowledge.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Supplier Relationship Management Director, Business Development Lead & Ethics Champion
SAIC
03.2022 - Current
- Lead the team of four supplier relationship managers that are responsible for supplying services to the Commonwealth of Virginia. Responsible for the day-to-day people management of the team of Supplier Relationship Managers. Develop, monitor, and manage relationships with Customer, Stakeholder and Supplier teams. Facilitate and participate in meetings and discussions between Suppliers and the appropriate Platform and Customer Resources. Actively Manage and Track Governance Activities for Suppliers. Measure Supplier performance through scorecards. Ensure thorough account management. Establish and implement quantifiable measures to monitor quality and on time delivery of Supplier’s services. Establish, monitor, maintain and continually improve Platform Operating Level Agreements (OLA). Facilitate bi-directional knowledge exchange between Suppliers and stakeholders. Develop and maintain a repository of Supplier Contract documentation, key resources, and partnership strategy. Provide Supplier management support during problem or outage situations. Monitor and evaluate processes and work with Suppliers and Stakeholders to streamline effective crisis management and on-going support. Work with procurement and contract stakeholders to negotiate vendor agreement terms. Facilitate roadmap sessions and executive discussions with Supplier and Stakeholder teams. Responsible for taking business development leads that come in from our Business Relationship Management Team and work with our internal program BD team to work the opportunities. The voice of the Ethics office for our local office. Help guide employees through the Ethics filing process as well as deliver Ethics information to a staff of 65 in the local office
Business Relationship Manager
SAIC
09.2018 - 03.2022
- Provide day to day operational support to various Commonwealth of Virginia agencies. Responsible for five of the Executive Branch Agencies. Identify growth opportunities and hand off to the business development team. Escalate as needed with the seven service tower suppliers. Day to day user of Service Now. Meet regularly with the agency CIO’s, agency heads and IT Directors. Conduct regular bi-weekly operational governance meetings with senior agency IT management. Conduct customer satisfaction surveys. Work with the state’s technology leads and service providers to provide agencies with the strategy to move to a cloud environment. Build relationships with various departments within the state agencies that I support. Point of escalation into the MSI and with suppliers providing products and services. Provide training to agency employees when needed. Ensure appropriate products and services are delivered to the agencies. MSI representative on the Verizon Governance Forum for Managed Network Services. Conduct analysis on aging incident tickets and service catalog tickets.
Client Solutions Executive
AT&T
06.2016 - 09.2018
- Serve as overall account management for several Global Business AT&T customers. Present AT&T’s vast product portfolio to various management levels. Primary point of contact for contract negotiations and contact management on my accounts. Identify areas of improvement with network design and solutions. Generate revenue growth year over year to meet revenue plans. Use an eCRM system to track and maintain sales funnel. Oversee the day-to-day account team activities. Participate, supply information and present in Quarterly Business Reviews and Monthly Metrics Review meetings. Build relationships with customer contacts from executive level management down to individual contributors. RFP response generation. Identify areas of improvement for circuit diversity. Analyze, design and price DWDM and SONET rings. Responsible as the point of contact for contract management, negotiations and overall contract related inquiries. Winner of the region’s monthly Card Shark award. Winner of the Achievers Club for exceeding my sales quota. Winner of the President’s Volunteer Service Award in 2016 and 2017.
IT Operations Manager
Capital One Financial
03.2013 - 09.2015
- Served as an Operations Manager in the Network Voice Group. Built a team to take over the Level II Cisco Call Managers, Nortel/Avaya PBXs, Meridian, Call Pilot and Unity voice mail platforms from a managed services provider. Negotiated contracts with vendors for support. Maintained vendor relationships. Monitored actual spend compared to contract required minimums. Worked closely with the data center teams on installation and maintenance of platforms. Worked closely with the NOC and SOC on identifying processes of monitoring and alarm response. Performed bi-weekly one on one’s with all staff. Performed mid-year and annual performance reviews. Developed a training questionnaire. Managed the on-call schedule. Ensured team met specified metrics and SLAs. Created a customer survey to monitor service delivery performance. Generated an annual budget. Responsible for inventory and capacity management. Followed ITIL principles for Change, Problem, Incident and Capacity Management. Vendor engagement and management of telecom carriers, telecom equipment vendors and cabling vendors. Worked with other organizations within the company to identify needs and target solutions. Identified an area of improvement convincing Corporate Real Estate to refurbish Cisco phones instead of purchasing new ones resulting in a $900K savings to the company
Service Delivery Manager
Capital One Financial
03.2011 - 03.2013
- Responsible for the people management of three level 2 CUCM technicians. Performed bi-weekly one on one’s with all staff. Performed mid-year and annual performance reviews. Managed the on-call schedule for my team. Responsible for vendor management of a large managed services provider providing voice and data services to the company. Identified areas of improvement for circuit diversity. Analyzed, designed and priced DWDM and SONET rings. Responsible as the point of contact for contract management, negotiations and overall contract related inquiries.
Premier Account Manager
Verizon Business
03.1995 - 12.2010
- Led the effort to sell Capital One a fully managed professional voice platform that was valued at $10 million a year over five years for a total value of $50 million. The deal included hardware, software and staffing. Led the effort to sell Capital One a fully managed contact center platform that was valued at $100 million over five years. The deal included hardware, software and staffing. Led the effort to sell Capital One a fully managed network solution valued at $30 million over five years. The deal included hardware, software and staffing. Over my many years of my accounts at Verizon I closed many deals that ranged from $100 thousand a year to $5 million a year. Present new technologies to various management levels. This involved creating detailed power point presentations to present the material. I was successful in closing several managed services deals during this time as well as several networking technology deals Generated revenue growth year over year to meet revenue plans. I was successful in meeting my revenue plans by running at least at 100% or greater each year. Also, the winner of several sales awards. Responsible for contract management and negotiations for new contacts as well as amendments to existing contracts. Oversee the day-to-day account team activities. This included the sales related team members as well as the operational team members that were part of the managed services deal. Participated, supplied information and presented in Quarterly Business Reviews and Monthly Metrics Review meetings.
Education
Electronics Technology Technical Diploma - Electronics Technology - Information Technology
ECPI
Richmond03.1987
High School Diploma -
Midlothian High School
Midlothian, VA06.1984
Skills
- Service Now
- Business Development
- Account Management
- Vendor Management
- Contract Management and negotiations
- Business Relationship Management
- Network Design, Documentation and Reporting
- Personnel Management
- System migrations
- Customer communications
- Fire/EMS Instructor, Firefighting and EMS
- Telecom Inside / Outside Plant Maintenance and Operations, Telecommunications, Fiber Optics
- Team collaboration
Accomplishments
- Collaborated with team of eight in the development of supplier scorecards. Moved from a subjective format to a data driven format
- Supervised team of five staff members.
- Achieved contract extension by completing two, two year extensions with accuracy and efficiency.
Affiliations
- Huguenot Volunteer Fire Department
Certification
- ITIL Foundations v3
- ITIL v4 Foundations
- NREMT-B
- ASHI CPR Professional
- VDFP Firefighter I & II
- VDFP Hazardous Materials Ops
- VDFP Instructor I
- VDFP Fire Officer I & II
- VDFP EVOC Class 3
- FEMA ICS 100, 200, 700, 800, 240, 241, 242, 244
- NFA Health & Safety Officer, Incident Safety Officer, Leadership I, II & III, Strategy & Tactics of the Company Officer
- Rescue 3 Water and Flood Awareness, Water and Flood Rescue Operations
Timeline
Supplier Relationship Management Director, Business Development Lead & Ethics Champion
SAIC
03.2022 - Current
Business Relationship Manager
SAIC
09.2018 - 03.2022
Client Solutions Executive
AT&T
06.2016 - 09.2018
IT Operations Manager
Capital One Financial
03.2013 - 09.2015
Service Delivery Manager
Capital One Financial
03.2011 - 03.2013
Premier Account Manager
Verizon Business
03.1995 - 12.2010
Electronics Technology Technical Diploma - Electronics Technology - Information Technology
ECPI
High School Diploma -
Midlothian High School
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