Timothy Hawk
608 Reese Drive
Summary
Dynamic Service Manager at Goodyear Auto Service Center with a proven track record in conflict resolution and team management. Successfully transformed customer complaints into loyalty opportunities while overseeing a skilled team. Expertise in inventory management and sales analysis contributed to enhanced operational efficiency and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Service Manager
Goodyear Auto Service Center
Glen Allen, VA
11.1995 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Performed daily and monthly safety checks
- Ordered all automotive repair parts and maintain standard inventory
- Conduct weekly and semi-annual sales standings with auto techs
Education
High School Diploma -
Varina High School
Henrico, VA06-1993
Skills
- Customer service
- Team management
- Conflict resolution
- Inventory management
- Sales analysis
- Technical support
Timeline
Service Manager
Goodyear Auto Service Center
11.1995 - Current
High School Diploma -
Varina High School