Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Hosey

Portsmouth,VA

Summary

Dynamic and dedicated professional with extensive experience at McDonald's, excelling in customer service and problem-solving. Proven ability to enhance guest experiences through effective communication and efficient transaction processing. Skilled in utilizing point-of-sale systems while maintaining a clean workspace, ensuring compliance with safety standards and fostering a welcoming environment.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Punctual and honest Cashier with solid background in Cashier environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Trustworthy and dedicated Cashier with Cashier years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

23
23
years of professional experience

Work History

Cashier

Mcdonalds, PDI FOODS
12.2013 - 10.2025
  • Processed customer transactions efficiently using cash register and point-of-sale systems.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of the checkout area to enhance shopping experience.
  • Assisted in inventory management by restocking merchandise as needed throughout shifts.
  • Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
  • Adapting to different guest interactions and situations
  • Promoting and engaging around various benefits, offerings and services
  • Demonstrate a service culture that prioritizes the guest service experience by delivering quality
  • service greeting all guests
    Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
    Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
    Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
    Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
  • Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
  • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
  • Make the guest aware of current and upcoming brand launches, store activities and events
  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
  • Understand and show guests how to use Wallet and the other features and offerings within the Target App
  • Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
  • Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures
  • Partnering with Leaders as needed to de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
  • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
  • Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
  • Stock supplies during store open hours while being available for the guest
  • Demonstrate a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
  • All other duties based on business needs
  • Adapted quickly to new technology and cashier systems for improved efficiency.
  • Learned company policies and procedures to ensure compliance and accuracy in transactions.
  • Collaborated with team members to ensure smooth operation during peak hours.

Customer Service Representative

HomeTown Computers
09.2002 - 06.2013
  • Resolved customer inquiries through multiple communication channels, ensuring satisfaction and loyalty.
  • Collaborated with cross-functional teams to streamline service processes, enhancing operational efficiency.
  • Mentored junior representatives, providing training on best practices and customer engagement techniques.
  • Analyzed customer feedback trends to identify areas for improvement in service delivery and product offerings.

Education

Associate of Science - Computer Information Systems

University of Phoenix
Tempe, AZ
11-2014

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Demonstrate a service culture that prioritizes the guest service experience by delivering quality service
  • experience by authentically greeting all guests
    Observe to quickly understand whether a guest needs assistance or wants to interact Follow body language and verbal clues to tailor your approach
    Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
    Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
    Thank the guest in a genuine way and let them know we’re happy they chose to shop at McDonalds
  • Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
  • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
  • Make the guest aware of current and upcoming brand launches, store activities and events
  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
  • Understand and show guests how to use Wallet and the other features and offerings within the Target App
  • Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
  • Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures
  • Partnering with Leaders as needed to de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
  • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
  • Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
  • Stock supplies during store open hours while being available for the guest
  • Demonstrate a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs

Timeline

Cashier

Mcdonalds, PDI FOODS
12.2013 - 10.2025

Customer Service Representative

HomeTown Computers
09.2002 - 06.2013

Associate of Science - Computer Information Systems

University of Phoenix

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Timothy Hosey