Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Siridavong

Lorton

Summary

Tech Support Specialist with expertise in optimizing network performance through effective troubleshooting and installation of cabling systems. Recognized for strong client communication and problem-solving abilities, leading to reliable connectivity and high customer satisfaction. Skilled in team collaboration to enhance operational efficiency and service quality. Committed to continuous improvement and delivering exceptional customer experiences.

Overview

9
9
years of professional experience

Work History

Network Cabling Tech

DC21
Arlington
09.2024 - Current
  • Installed and configured Cat5e, Cat6, and fiber optic cabling systems for optimal performance.
  • Conducted routine maintenance to enhance reliability of network infrastructure.
  • Assisted in troubleshooting connectivity issues using advanced diagnostic tools.
  • Employed tone generators to trace cables and identify locations within walls or ceilings.
  • Utilized punch-down blocks, crimping tools, and multi-meters for thorough testing and fault diagnosis.
  • Supported strong connectivity in complex network architectures through strategic enhancements.
  • Adhered to safety protocols during installation to ensure compliance and security.
  • Communicated project updates effectively to clients, maintaining transparency.

Front Desk Medical Receptionist

Rayus Radiology
Arlington
08.2021 - 07.2024
  • Greeted and assisted visitors, creating a welcoming environment for guests.
  • Managed multi-line phone system, directing calls to appropriate departments promptly.
  • Scheduled appointments and maintained calendars for staff and management effectively.
  • Maintained accurate records of incoming and outgoing correspondence consistently.
  • Assisted with visitor check-in procedures, ensuring compliance with security protocols.
  • Collaborated with team members to enhance front desk operations and customer service quality.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Scheduling Coordinator

Inova Health Systems
Falls Church
07.2016 - 07.2020
  • Coordinated appointment schedules for multiple departments to optimize resource allocation.
  • Managed calendar updates using scheduling software to ensure accuracy and accessibility.
  • Collaborated with team members to prioritize urgent requests and streamline processes.
  • Communicated with clients and staff to confirm appointments and resolve scheduling conflicts.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Set and confirmed customer appointments.
  • Provided reminder calls to clients prior to scheduled visits.

Education

Associate of Applied Science -

Northern Virginia Community College
Annandale, VA
05-2010

High School Diploma -

Hayfield Secondary
Alexandria, VA
06-2007

Skills

  • Network troubleshooting and cable installation
  • Client communication and help desk support
  • Problem solving and attention to detail
  • Time management and organizational skills
  • Team collaboration and customer service

Timeline

Network Cabling Tech

DC21
09.2024 - Current

Front Desk Medical Receptionist

Rayus Radiology
08.2021 - 07.2024

Scheduling Coordinator

Inova Health Systems
07.2016 - 07.2020

Associate of Applied Science -

Northern Virginia Community College

High School Diploma -

Hayfield Secondary

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Timothy Siridavong